Protect Employer Update Out Now
December 20, 2011
Protect employers will receive a copy of the second issue of the
“Protect employer update” with their contribution returns this coming week.
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Contact Centre re-opened
December 12, 2011
Protect is up and running ahead of schedule and all services have returned to normal. Thank you for your patience while these essential changes have taken place.
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Contact Centre closed from 12 noon on December 9
December 06, 2011
Please be advised that the Protect Contact Centre may not be available
from 12:00noon on Friday, 9 December, until 7:30am on Tuesday, 13 December.
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Temporary Change of Office Hours
November 07, 2011
Please note that the Protect hours of operation have temporarily changed.
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Improvements to ProtectNet
November 04, 2011
Employers using ProtectNet will note further enhancements have been introduced to provide you and your business with more detailed information.
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Severance rates increase from 1 October 2011
October 01, 2011
On 1 October 2011, severance rates payable under the ETU (Vic) Contracting Enterprise Agreement, Rail Contracting Enterprise Agreement and the old “Victorian Building Industry Agreement” increased.
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Newsletter and new-look contribution return for Protect employers
September 30, 2011
This week Protect employers received their first new-look Contribution Return and the first issue of the Protect Employer Update, a regular newsletter designed especially for our employers.
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Authorised unpaid leave
If a member is on authorised unpaid leave, the member’s insurance cover will continue for up to 28 days. As of day 29, the member will no longer be insured.
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Office Closed for Melbourne Cup
October 25, 2011
Protect office will be closed on Monday 31 October and will re open on Wednesday 2 November.
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New Protect Injury & Illness policy brochure
August 17, 2011
The 2011-12 Protect Injury & Illness Insurance brochure is now available as a download or in hardcopy from Protect.
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Click here
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Protect members now insured up to age 70
Protect members aged between 65 and 70 are now also insured for income protection (for injuries) benefits for up to 26 weeks. New exclusive benefits are now also available to Protect ETU financial members.
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Improvements to ProtectNet
Our administration system, ProtectNet, was recently upgraded with improvements that will enhance on-line processing. For example, when making changes and submitting contribution returns, Protect employers should experience a significant improvement in processing speed.
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New operating hours at Protect
We have now extended our operating hours from 8:00 to 5:00pm to cater for our members and employers. Our contact centre is available to take your calls from 7:30 to 5:00pm on 1300 344 249.
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Protect contribution returns (March)
Protect contribution returns for March 2011 will be available online for employers on Monday 21 March via ProtectNet. Employers that process their returns manually will start receiving their returns in the mail from Wednesday 23 March.
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Protect office closed February 18 2011
The Protect office will be closed on Friday 18th February. Normal working hours will resume on Monday 21st February 2011.
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Login to ProtectNet currently unavailable
Protect is currently experiencing technical difficulties, which means that employers and members are currently unable to login into ProtectNet. We apologise for the inconvenience and our technicians are working hard to resolve the problem
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Login to ProtectNet is NOW available
Employers and members can now login to ProtectNet. We apologise for any inconvenience.
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New employer brochure
Our new Protect participating employer brochure will be issued with your next Contribution Return statement.
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Click here
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Protect engages collections agency
Protect has recently engaged the services of a collections agency, Reliance Recoveries.
Reliance will assist Protect in reconciling accounts, collecting outstanding contributions and the timely allocations of funds to your employees' Protect accounts.
We aim to help you and Protect meet your EBA obligations.
During the initial stages of this engagement you may receive correspondence from Reliance that you believe is not accurate nor appropriate to your business.
Should you receive any contact from Reliance, Protect encourages you to contact them directly on 03 8517 0411 or admin@relrec.com.au to resolve any queries that you may have.
Collecting outstanding severance contributions is a high priority for Protect and helps ensure that all businesses are operating on a level playing field by meeting their EBA obligations.
We appreciate your cooperation during this period of transition and your on-going commitment to ensuring your employee obligations are met in a timely and accurate manner.
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