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How to make a severance or income protection claim

Employed worker 'stand down' hardship payments

Employed worker 'stand down' hardship payments

The Tax Office is allowing Protect members with a severance account special access to withdraw funds due to COVID-19, if you meet certain conditions. Access the Hardship Payment application form using the link below.

PLEASE NOTE: Hardship claims can only be made via the form on this website, you cannot claim a hardship payment via the Protect App or workers portal.

Click here to apply for a Hardship Payment

Severance

If you lose your job or stop work for any reason, you can make a claim from your Protect account. These reasons may include:

  • Redundancy
  • Termination
  • Resignation
  • Retirement
  • Promotion to an above award position, or 'off the tools'
  • Total and permanent disability
  • Death (via beneficiaries)

Please note: Protect now has just one severance account that combines the best features of our old genuine redundancy (GRA) and termination (TER) accounts. The new account allows you to claim at any time that you leave employment AND it offers the best tax rates rates applicable to your termination event.

For fastest results use the App to submit your claim

An initial severance claim can be made via:

  1. The Protect App or
  2. Your online Protect account

Claims made via these online options can be made at any time of day and are the quickest and simplest avenues for accessing your entitlements.

Exception:

If you are retiring, please download and complete the form below.

Download

Subsequent claims:

For all subsequent claims, please contact us so that we can help you with any necessary paperwork.

Further information:

Download

Severance claim FAQ's

Income Protection

Protect's injury and illness insurance provides global income protection, 24 hours a day, 7 days a week for members who are sick or injured.

The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. If you have any questions do not hesitate to get in touch.

COVID-19:

Protect’s illness and injury insurance does not contain any exclusions, provisions or limitations specifically related to a pandemic virus that you might find in other insurance policies.

Generally speaking, if a member unfortunately contracted the virus and became unable to work as a result then it is likely that the policy would be able to assist, even if symptoms are mild.

However, the policy only covers instances where a member can’t work because they’re sick or injured. Therefore, if you have been stood down or are self isolating (even if under medical advice), the policy is unfortunately unable to assist because in those circumstances you are not sick or injured. 

Download IP claim forms here

 Download

Protect administers insurance products for ATC Insurance Solutions. Once your claim form is complete keep a copy and email to:

ATC Insurance Solutions
Email: info@atcis.com.au

IP claim FAQ's

Dedicated Counselling Phone Number

Free call 1300 725 881

Protect counselling is a free confidential service for individuals seeking support, as well as employers and workers wanting advice on the best method to assist colleagues dealing with a range of concerns:

COVID-19 IMPACTS
COVID-19 IMPACTS
SUICIDE PREVENTION
SUICIDE PREVENTION
GAMBLING PROBLEMS
GAMBLING PROBLEMS
BULLYING & HARASSMENT
BULLYING & HARASSMENT
Depression & Anxiety
Depression & Anxiety
RELATIONSHIP ISSUES
RELATIONSHIP ISSUES
SOCIAL ISOLATION
SOCIAL ISOLATION
FINANCIAL PROBLEMS
FINANCIAL PROBLEMS
SUBSTANCE ABUSE & ALCOHOL ADDICTION
SUBSTANCE ABUSE & ALCOHOL ADDICTION
STRESS & PRESSURE AT WORK
STRESS & PRESSURE AT WORK