How to make a severance or income protection claim
Employed worker 'stand down' hardship payments
The Tax Office is allowing Protect members with a severance account special access to withdraw funds due to COVID-19, if you meet certain conditions. Access the Hardship Payment application form using the link below.
PLEASE NOTE: Hardship claims can only be made via the form on this website, you cannot claim a hardship payment via the Protect App or workers portal.
If you lose your job or stop work for any reason, you can make a claim from your Protect account. These reasons may include:
- Promotion to an above award position, or 'off the tools'
- Total and permanent disability
- Death (via beneficiaries)
Please note: Protect now has just one severance account that combines the best features of our old genuine redundancy (GRA) and termination (TER) accounts. The new account allows you to claim at any time that you leave employment AND it offers the best tax rates rates applicable to your termination event.
For fastest results use the App to submit your claim
An initial severance claim can be made via:
Claims made via these online options can be made at any time of day and are the quickest and simplest avenues for accessing your entitlements.
If you are retiring, please download and complete the form below.
For all subsequent claims, please contact us so that we can help you with any necessary paperwork.
Protect's injury and illness insurance provides global income protection, 24 hours a day, 7 days a week for members who are sick or injured.
Protect’s illness and injury insurance does not contain any exclusions, provisions or limitations specifically related to a pandemic virus that you might find in other insurance policies.
Generally speaking, if a member unfortunately contracted the virus and became unable to work as a result then it is likely that the policy would be able to assist, even if symptoms are mild.
However, the policy only covers instances where a member can’t work because they’re sick or injured. Therefore, if you have been stood down or are self isolating (even if under medical advice), the policy is unfortunately unable to assist because in those circumstances you are not sick or injured.
Download IP claim forms here
- Injury and Sickness Claim Form
- Accidental Dental Injury Claim Form
- Broken Bone Claim Form
- Accidental Death Claim Form
- Funeral Benefit Claim Form
Protect administers insurance products for ATC Insurance Solutions. Once your claim form is complete keep a copy and email to:
ATC Insurance Solutions
Dedicated Counselling Phone Number
Protect counselling is a free confidential service for individuals seeking support, as well as employers and workers wanting advice on the best method to assist colleagues dealing with a range of concerns: