Contact Us
Contact Us 1300 344 249

Maritime workers
Maritime workers

Find information for worker members - specific to the Maritime industry - on on this page. Download policy brochures and claim information regarding your income protection and/or severance account. New members should register for online account access by generating a password via the workers portal and then download the Protect App to keep track of your account 24/7.

Download the Protect App
Download the Protect App
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Forms & brochures

IP brochures

IP brochures

The income protection policy brochure applicable to maritime workers is linked below. It provides detail on the benefits afforded to you by your employer when you're working under an MUA agreement.

Financial union members from the Offshore Alliance, CEPU and AMWU working on offshore construction projects should view the Kuiper Injury Cover brochure.

 Download

About Protect severance

About Protect severance

The Protect severance brochure provides information on your account, when you can make a claim and important tax details.

Download

Counselling details

Counselling details

Download a counselling brochure for the lunch room and pop the number in your phone: 1300 725 881. Members and their families can use the confidential service for any personal or work related matter.

Download

Severance Claim

Members are encouraged to lodge initial severance claims through our phone App or online worker portal for super fast results. If you are claiming due to retirement please download the claim form below. If you are lodging a subsequent claim please contact us so that we can tailor paperwork for you.

If you've not yet registered for online services please call our Member Services Team 1300 344 249.

Download

Income Protection Claim Forms

Protect administers insurance products for ATC Insurance Solutions. Once your claim form is complete keep a copy and deliver the original to:

ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au

Download

Frequently asked questions

The Protect update is online

Frequently asked questions relating to Protect injury and illness cover and coronavirus COVID-19 are collated at this news link:

Protect Injury & Sickness Cover- Coronavirus COVID-19 Update

Protect administers insurance products for ATC Insurance Solutions. Once your claim form is complete keep a copy and deliver the original to:

ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au

Download a claim form

Protect administers insurance products for ATC Insurance Solutions. You can go directly to the ATC site for comprehensive information about claiming, or simply access the relevant claim form here:

For further claiming information vist the Claim page.

Lodge your claim form

Once completed, keep a copy and deliver the original to:

ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au

Here to help

Here to help

Sections of your claim form will need to be completed by you and others by your employer or medical practitioner. If you strike a hurdle, don't be shy in giving us a call. The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. Officers can visit you at home, at work, or at the hospital if need be, to assist you with your claim.

(Pictured L-R) Field Officers, Brett, Joyce, Glenn, Gary (not pictured, Craig and John) can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.

Field Team contacts

The Protect Field Team

The Protect Field Team

Here to help

The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. (Pictured L-R) Field Officers, Brett, Joyce, Glenn, Gary (not pictured, Craig and John) can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.

Field Team contacts

Income protection brochures are available by industry

Electrical 

Download

Standard Injury and Sickness Cover

Fire Rescue 

Download

Firefighter Injury & Illness Cover

Metals 

Download

AMWU Injury Cover

Civil Construction

  Download

AWU Injury Cover

Offshore construction projects

  Download

Kuiper Injury Cover

Copies of Protect Injury and Sickness Wording and Product Disclosure Statements (PDS) can be requested from ATC Insurance Solutions.

View contributions via the App or your online account

View contributions via the App or your online account

Contributions can be tracked via the 'contributions' tab on the Protect App (screen pictured left) or by viewing 'allocated contributions' on the workers portal (screen pictured right).

Answers to FAQs regarding online account and App access can be found here.

Accidental dental injury that occurs outside of work

Members with Protect's income protection insurance cover, and their dependent family members, are covered for accidental dental injuries that occur outside of work however, cover is not provided for normal maintenance of dental health. Up to four claims per family are permitted each year. 

What happens if I suffer a dental injury at work?

Workers compensation provides protection for work-related injuries. 

For more comprehensive information on your dental cover please download your industry income protection brochure, available above or from your industry page, or speak to one of our Field Officers.

Additional benefits

Protect Extra Cover provides additional insurance benefits exclusive to financial members of the union policy holder.

These benefits may include:

  • extended cover
  • family ambulance cover
  • increased funeral expenses
  • emergency home help
  • domestic assistance 
  • chauffeur plan

Union members should check their policy brochure to see if any of these benefits apply.

Copies of Protect Injury and Sickness Wording and Product Disclosure Statements (PDS) can be requested from ATC Insurance Solutions.

Check your policy

Download

Electrical, Rail & Lift

Standard Injury & Sickness Cover

Fire Rescue

Firefighter Injury & Illness Cover

Metals

AMWU Injury Cover

Maritime

Maritime Injury & Illness Cover

Civil Construction

AWU Injury Cover

Offshore construction projects

Kuiper Injury Cover

From the insurer

Copies of Protect Injury and Sickness Wording and Product Disclosure Statements (PDS) can be requested from ATC Insurance Solutions.

When you separate from your employer

If you lose your job or stop work for any reason, you or your beneficiaries can make a claim from your Protect account. These reasons may include:

  • Termination
  • Resignation
  • Redundancy*
  • Promotion to an above award position, or 'off the tools'
  • Retirement
  • Death

If your employment ceases, an initial claim can be made from your online Protect account via the yellow worker log in button on each page of our website, or from the Protect phone App, at any time of day.

For all other claims, please call us to discuss your circumstances so that we can assist you with any necessary paperwork.

* Only a payment for a genuine redundancy is eligible for the tax-free limit, all other termination event payments are taxed according to ATO rules.

The reason for leaving employment otherwise known as the 'termination event', dictates the tax applied. 

*The tax free threshold for the 2021/2022 financial year is $11,341 for the initial year, and $5,672 for each full year of service with your employer.

Use the App

An initial severance claim can be made via:

  1. The Protect App or
  2. Your online Protect account

Claims made via these online options can be made at any time of day and are the quickest and simplest avenues for accessing your entitlements.

Exception:

  • If you're retiring please download and complete this claim form.

For all subsequent claims, please call us so that we can help you with any necessary paperwork.

Need help?

Our Member Services Team can help step you through the process phone 1300  344 249 or email info@protect.net.au 

The application form is online

To help counter the financial hardship caused by the COVID-19 Coronavirus, Protect has been granted approval by the Tax Office to make a hardship payment to workers from their account balance in the event that you are stood down without pay and are not relying on other forms of payment (annual leave or long service leave), and you remain employed. Where a worker is terminated and is unemployed, a termination or redundancy payment would apply.

Access the application form here

The Protect update is online

Frequently asked questions relating to Protect injury and illness cover and coronavirus COVID-19 are collated at this news link:

Protect Injury & Sickness Cover- Coronavirus COVID-19 Update

You will need to complete a claim form

  1. Your employer confirms your redundancy
    Your employer is required to confirm your redundancy details via their online Protect account however, you may proceed with your claim as soon as you have separated from your employment.
  2. You complete a claim form
    To lodge a redundancy claim, you must complete a Protect claim form. For fastest results you should do that electronically via the App or by logging in to your online account, accessible via the workers portal (yellow button) on the top right of every page of this website.
  3. If details are missing, we follow up with your employer
    If your employer hasn’t provided us with a termination date you can upload a separation certificate as confirmation of termination or Protect will contact your employer to confirm your termination.
  4. You are paid into your nominated bank account
    When your redundancy status is confirmed by the employer, you will be entitled to your funds tax free, up to your tax free threshold. Please allow 1-3 business days for the funds to appear in your nominated bank account.

It depends on your termination event

GENUINE REDUNDANCY

If you lodge a claim due to genuine redundancy, your initial claim limit is up to your tax free threshold or the balance of your account, whichever is the lesser. For the 2021/2022 financial year, the tax free threshold is $11,341 plus $5,672 for each complete year of service.

IF YOU ARE RETIRING OR LEAVING THE COUNTRY

You may claim the full balance of your account on retirement or if you are leaving Australia for more than two years.

DUE TO ANY REASON OTHER THAN REDUNDANCY, RETIREMENT or leaving australia

Where an initial claim is processed for any reason other than redundancy, for example termination or resignation, the initial claim limit is capped at $6,500 or your account balance, whichever is the lesser.

What is a subsequent claim?

After making an initial claim if you have sufficient funds, you may claim further on your account when you meet certain conditions, for example if you remain unemployed or you find employment with a non-contributing employer. If you qualify for a subsequent claim please call us to have paperwork tailored for you.

Download:

Severance & Redundancy Account brochure

Tax free redundancy payments are now aligned with the age pension qualifying age

Tax free redundancy payments are now aligned with the age pension qualifying age

As of 1 July 2019, you are eligible to receive tax free redundancy claims up to your age pension age.

Claims on a Protect account due to genuine redundancy attracts a tax free component, based on the person’s length of service with their employer. Previously you could only benefit from this if you were under the age of 65. However, legislation has extended the age limit to match an individual’s age pension qualifying age, which means those working longer in life are no longer exempt from the tax benefits of being made redundant.

However , if you are pension age or older on the day of your dismissal, the ATO will consider the event a 'non-genuine redundancy' and you will not qualify for a tax free component. 

No - you can make a retrospective claim

With Protect you don’t have to be unemployed to make a claim on your Protect severance account. If you’re in new employment you can make a retrospective claim from a previous employer.

Within 5 days

Payment will be made to your account within five business days of receiving your initial severance claim, provided your claim is accepted. 

The Member Services Team

The Member Services Team

1300 344 249

Our Australian based Member Services Team is available to answer all queries relating to your Protect account. Calling 1300 344 249 will also grant you access to our Field Officers who are able to visit you in person should you require that level of assistance.

Email: info@protect.net.au

Phone 1300 725 881

Phone 1300 725 881

Call Protect Counselling on 1300 725 881 (free call) for immediate access to our independent counselling service. 

The service operates Australia-wide, 24 hours a day, 7 days a week and is available to Protect employers, workers and their immediate family, irrespective of your industry via a free phone service. Free face-to-face sessions at an independent location, as well as on-site counselling services in response to emergency situations are also available.

Yes

Yes

Protect Counselling is available to all immediate family members: 1300 725 881

Your family may also make free use of the Hunterlink online ‘Counselling Portal’ for access to self-assessment tools, information on work-related, personal and mental well-being matters.

Login with the password: Protect

Over the phone, online or in person

Counselling is provided by trained professionals and is offered over the phone, online or through face-to-face sessions (dependent on any COVID restrictions at the time). Male and female counsellors are available and this free, confidential service is available 24 hours a day, 7 days a week, accessible Australia-wide.

Face-to-face sessions can be arranged near you. Protect Counselling has access to more than 170 qualified professionals throughout Australia, including regional centres.

No referral required

You do not need a referral to access Protect counselling. There is no wait time and every call is answered by a professional counsellor.

Counselling portal

Members can access the Hunterlink online ‘Counselling Portal’ for access to self-assessment tools, information on work-related, personal and mental well-being matters.

Login with the password: Protect

Please note - the portal is part of Protect’s overall counselling service offering, however we strongly encourage you to call 1300 725 881 (free call) as your first priority.

Download

Protect Counselling brochure

Dealing with a pandemic

Protect benefits have been negotiated into your workplace agreement

Your employer has registered you with Protect because they are paying severance contributions and/or income protection insurance premiums to us on your behalf. The amounts paid will be in accordance with the terms of the industrial agreement that determines your pay and conditions, such as your enterprise bargaining agreement.

Severance or income protection contribution amounts differ for Protect members working under different agreements. You can contact your employer to access your agreement, or search via the Fair Work Commission website.

Only people registered by a Protect contributing employer can become worker members of Protect.

 

Expect a welcome pack and access to your membership card

Once your employer registers you with Protect, you will receive a welcome pack with your membership number and information regarding the Protect services available to you. You may be eligible for a severance account, income protection or both. All members have access to free counselling.

Do I have to do anything?

  1. Activate your online account:
    After you have been provided your membership number, visit the workers login portal 
    Select ‘generate password’
    Verify your contact details and set a password so that you may then log in to manage your account using the workers portal or the Protect App.

    Please note: unless we have your correct contact details, the generate password feature will not be useful to you. If you have any difficulty please call us on 1300 344 249.
  2. Download the Protect App:
    The ‘Protect Services’ App is available for download from the App Store or Google Play. The same login details generated via our website will give you access to the App so that you may:
  • Review employer contributions
  • Check your current account balance
  • Lodge an initial severance claim
  • Display your membership card
  • Change your password
  • Update your contact details or contact us
Sometimes, but you'll need to check

Sometimes, but you'll need to check

Eligibility is determined by your Agreement

Agreements that include income protection for non-apprentices will usually also include it for apprentices. Entitlement to severance contributions however, depends on your workplace agreement. In the electrical contracting industry, for example, it's usually only after completing your apprenticeship that you are entitled to receive severance payments.

Please check with your union or give us a call to determine your eligibility. Contact our Member Services Team on 1300 344 249 or via info@protect.net.au

Further information for apprentices

The log in area for worker members

Account management features available to you via the Protect Services App are also available online. Log in to the worker's portal using the yellow button available at the top right of every page of this website. 

Generate a password via the workers portal

Activate your online account

  1. Jump online
    Once you have been provided your membership number, new members should visit the workers portal, accessible via the yellow worker login button on every page of this website.
  2. Select ‘generate password’
    Verify your contact details and set yourself a password. Please allow up to ten minutes for your password to be registered on our system. You may then log in to manage your account using the workers portal or the Protect App.

Please note: unless we have your correct date of birth and contact details including email address and mobile number, the generate password feature via our website will not be useful to you. If you have any difficulty please call us on 1300 344 249.

What if I have already had acces and have forgotten my password?

The Protect App and the workers portal both have a ‘forgotten password’ feature that you can use to reset
your access at your convenience.

Find the option to generate your own password at the workers portal. Please note that this feature is not available from the Protect App.

If you know your membership number

You can use the 'forgotten password' feature on the App or via the workers portal to reset your password. 

  1. Select the 'forgotten password' link.
  2. Enter your membership number and also the email address that we have on file for you.
  3. For security purposes you will be sent a verification code via sms and email. Enter the code when directed and you may then reset your password.

If you have any problems, please message us via email or by using the 'contact us form' on our website.

If you don't know your membership number

If you don't know your membership number, or we do not have your correct contact details, you will not be able to make use of the 'forgotten password' feature on either the Protect App or workers portal. Instead, please email or use the 'contact us form' to request access to your online account.

For security purposes, we will call you to confirm your identity. Your password will then be sent to you via sms and email once those details have been confirmed as up-to-date!

The Protect App

Great for accessing your account via your phone, the Protect App is available for download from:

.    

The online worker portal

Features available to you via the App are also available online. Log in to the worker's portal using the yellow button available at the top right of every page of this website. 

It's a handy tool for worker members

It's a handy tool for worker members

Keep track of your account

The Protect App can be found on Google Play and at the App Store. It's a tool for workers that lets you keep on top of your account. It's especially handy for those with a severance account because the simplest way to lodge an initial claim is through the App. 

  • Check your current account balance
  • Track employer contributions, paid or outstanding
  • View your employment history
  • Lodge an initial severance claim
  • View your severance claims history
  • Display your membership card
  • Change your account password
  • Check the latest Protect and industry news
  • View and update personal contact details
  • Contact us

You need to register before first use so message the Member Services Team and we'll get you set up with a password.

It's viewable on the App

Access your card in 3 steps

  1. Log in to the Protect Services App on your phone
  2. Select the 'membership card' icon at top right
  3. View your digital Protect membership card


Download the Protect App:

.   

Learn more about navigating your online account

Ensuring members suffering an injury or illness outside of work have the financial security to focus on recovery is integral.

We choose Protect because they deliver and provide benefits beyond income payments, especially important for our older members who fought militantly for the wages and conditions that we take for granted today.

Will Tracey
National President

Maritime Union of Australia

Dedicated Counselling Phone Number

Free call 1300 725 881

Protect counselling is a free confidential service for individuals seeking support, as well as employers and workers wanting advice on the best method to assist colleagues dealing with a range of concerns:

COVID-19 IMPACTS
COVID-19 IMPACTS
SUICIDE PREVENTION
SUICIDE PREVENTION
GAMBLING PROBLEMS
GAMBLING PROBLEMS
BULLYING & HARASSMENT
BULLYING & HARASSMENT
Depression & Anxiety
Depression & Anxiety
RELATIONSHIP ISSUES
RELATIONSHIP ISSUES
SOCIAL ISOLATION
SOCIAL ISOLATION
FINANCIAL PROBLEMS
FINANCIAL PROBLEMS
SUBSTANCE ABUSE & ALCOHOL ADDICTION
SUBSTANCE ABUSE & ALCOHOL ADDICTION
STRESS & PRESSURE AT WORK
STRESS & PRESSURE AT WORK

For further support contact

item.Title

Protect member services team
1300 344 249
info@protect.net.au

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PROTECT WA
Field Officer

John Cain
0429 109 215
jcain@protect.net.au