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Contact Us 1300 344 249

Rail workers
Rail workers

Find information for worker members - specific to the Rail industry - on on this page. Download the policy brochure that details your income protection and how to make a claim. New members should register for online account access by contacting us and then download the Protect App to keep track of your account 24/7.

Download the Protect App
Download the Protect App
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Forms & brochures

IP brochure

IP brochure

This is the income protection policy brochure applicable to Rail workers. It provides detail on the benefits you may opt in to salary sacrifice. 

Please note that the level of cover in the brochure may not relate to you. Your lever of cover is the agreed level you have selected through your employer.

 Download

Counselling details

Counselling details

Download a counselling brochure for the lunch room and pop the number in your phone: 1300 725 881. Members and their families can use the confidential service for any personal or work related matter.

Download

Income Protection Claim Forms

Protect administers insurance products for ATC Insurance Solutions. Once your claim form is complete keep a copy and deliver the original to:

ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au

Download

Here to help

Sections of your claim form will need to be completed by you and others by your employer or medical practitioner. If you strike a hurdle, don't be shy in giving us a call. The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. Officers can visit you at home, at work, or at the hospital, to assist you with your claim.

(Pictured L-R) Field Officers, Brett, Joyce, Glenn, Gary (not pictured, Craig and John) can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.

Field Team contacts

Frequently asked questions

Register with payroll

Metro Trains Melbourne

Income protection is an optional benefit for Protect Rail members and is a salary sacrifice arrangement between the member and the employer. 

You need to register for income protection with your payroll department. You will be asked to choose the level of cover that you wish to salary sacrifice. Levels of cover are distinguished by:

  1. Waiting periods - you can select from 14 to 60 days
  2. Salary coverage - from $850 to $2,200 per week.

YARRA TRAMS

Income protection is an optional benefit for Protect Rail members and is a salary sacrifice arrangement between the member and the employer. 

You need to register for income protection with your payroll department. You will be asked to choose the level of cover that you wish to salary sacrifice. Levels of cover are distinguished by:

  1. Waiting periods - you can select from 14 to 60 days
  2. Salary coverage - from $1,500 to $1,800 per week.

Download a claim form

Protect administers insurance products for ATC Insurance Solutions. You can go directly to the ATC site for comprehensive information about claiming, or simply access the relevant claim form here:

Lodge your claim form

Once completed, keep a copy and deliver the original to:

ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au

Here to help

Here to help

Sections of your claim form will need to be completed by you and others by your employer or medical practitioner. If you strike a hurdle, don't be shy in giving us a call. The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. Officers can visit you at home, at work, or at the hospital if need be, to assist you with your claim.

(Pictured L-R) Field Officers, Brett, Joyce, Glenn, Gary (not pictured, Craig and John) can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.

Field Team contacts

Register for online and App access

Register for online and App access

Register for our online services so that you can access your account via our website and the Protect App.  Please contact the Member Services Team on 1300 344 249 to arrange the initial registration. 

Once you have registered and received a password from us, you can view your account by logging in to the Protect workers portal using the yellow 'workers login' button on the top of each page of this website.

Alternatively, download the Protect App and log in using the same password.

Contributions can be tracked via the 'contributions' tab on the App (pictured left) or by viewing 'allocated contributions' on the workers portal (pictured right).

Please speak to your accountant or financial advisor as we are not permitted to provide members with financial advice.

If you wish to change your level of cover, or close your account,  you must advise your employer. We cannot make those changes for you as your insurance cover is an agreement between you and your employer.

Once you have let your employer know, they will make the appropriate change on their Protect account of which you are a member.

Your online account shows that information

Your online account shows that information

There are a couple of ways to access that information:

  1. The quickest and easiest way to view the premiums your employer is paying on your behalf is to access your account online - either via the workers portal or via the Protect App. Please contact the Member Services Team on 1300 344 249 if you are not already registered for online access.
  2. Your employer will also have access to the premiums they are paying on your behalf.
The Protect Field Team

The Protect Field Team

Here to help

The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. (Pictured L-R) Field Officers, Brett, Joyce, Glenn, Gary (not pictured, Craig and John) can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.

Field Team contacts

The Protect update is online

Frequently asked questions relating to Protect injury and illness cover and coronavirus COVID-19 are collated at this news link:

Protect Injury & Sickness Cover- Coronavirus COVID-19 Update

Income protection brochures are available by industry

Electrical 

Download

Standard Injury and Sickness Cover

Fire Rescue 

Download

Firefighter Injury & Illness Cover

Metals 

Download

AMWU Injury Cover

Copies of Protect Injury and Sickness Wording and Product Disclosure Statements can be requested from ATC Insurance Solutions.

Register for online and App access

Register for online and App access

Register for our online services so that you can access your account via our website and the Protect App.  Please contact the Member Services Team on 1300 344 249 to arrange the initial registration. 

Once you have registered and received a password from us, you can view your account by logging in to the Protect workers portal using the yellow 'workers login' button on the top of each page of this website.

Alternatively, download the Protect App and log in using the same password.

Contributions can be tracked via the 'contributions' tab on the App (pictured left) or by viewing 'allocated contributions' on the workers portal (pictured right).

Accidental dental injury that occurs outside of work

Members with Protect's income protection insurance cover, and their dependent family members, are covered for accidental dental injuries that occur outside of work however, cover is not provided for normal maintenance of dental health. Up to four claims per family are permitted each year. 

What happens if I suffer a dental injury at work?

Workers compensation provides protection for work-related injuries. 

For more comprehensive information on your dental cover please download your industry income protection brochure, available above or from your industry page, or speak to one of our Field Officers.

Additional benefits

Protect Extra Cover provides additional insurance benefits exclusive to financial members of the union policy holder.

These benefits may include:

  • extended cover
  • family ambulance cover
  • increased funeral expenses
  • emergency home help
  • domestic assistance 
  • chauffeur plan

Union members should check their policy brochure to see if any of these benefits apply.

Copies of Protect Injury and Sickness Wording and Product Disclosure Statements can be requested from ATC Insurance Solutions.

Phone 1300 725 881

Phone 1300 725 881

Call Protect Counselling on 1300 725 881 (free call) for immediate access to our independent counselling service. 

The service operates Australia-wide, 24 hours a day, 7 days a week and is available to Protect employers, workers and their immediate family, irrespective of your industry via a free phone service. Free face-to-face sessions at an independent location, as well as on-site counselling services in response to emergency situations will be available once again after the COVID-19 restrictions are lifted.

Yes

Yes

Protect Counselling is available to all immediate family members: 1300 725 881

Your family may also make free use of the Hunterlink online ‘Counselling Portal’ for access to self-assessment tools, information on work-related, personal and mental well-being matters.

Login with the password: Protect

Over the phone or online

Counselling is provided by trained professionals and is usually offered both over the phone and through face-to-face sessions however due to COVID-19 face to face sessions have temporarily ceased. Male and female counsellors are available by phone or online and this free, confidential service is available 24 hours a day, 7 days a week and is accessible Australia-wide.

When restrictions are lifted, face-to-face sessions can be arranged near you. Protect Counselling has access to more than 170 qualified professionals throughout Australia, including regional centres.

No referral required

You do not need a referral to access Protect counselling. There is no wait time and every call is answered by a professional counsellor.

Counselling portal

Members can access the Hunterlink online ‘Counselling Portal’ for access to self-assessment tools, information on work-related, personal and mental well-being matters.

Login with the password: Protect

Please note - the portal is part of Protect’s overall counselling service offering, however we strongly encourage you to call 1300 725 881 (free call) as your first priority.

Dedicated Counselling Phone Number

Free call 1300 725 881

Protect counselling is a free confidential service for individuals seeking support, as well as employers and workers wanting advice on the best method to assist colleagues dealing with a range of concerns:

SUICIDE PREVENTION
SUICIDE PREVENTION
GAMBLING PROBLEMS
GAMBLING PROBLEMS
BULLYING & HARASSMENT
BULLYING & HARASSMENT
Depression & Anxiety
Depression & Anxiety
RELATIONSHIP ISSUES
RELATIONSHIP ISSUES
SOCIAL ISOLATION
SOCIAL ISOLATION
FINANCIAL PROBLEMS
FINANCIAL PROBLEMS
SUBSTANCE ABUSE & ALCOHOL ADDICTION
SUBSTANCE ABUSE & ALCOHOL ADDICTION
STRESS & PRESSURE AT WORK
STRESS & PRESSURE AT WORK