Find information for worker members - specific to the Rail industry - on on this page. Download the policy brochure that details your income protection and how to make a claim. New members should register for online account access by generating a password via the workers portal and then download the Protect App to keep track of your account 24/7.
Forms & brochures
IP brochure
This is the income protection policy brochure applicable to Rail workers. It provides detail on the benefits you may opt in to salary sacrifice.
Please note that the level of cover in the brochure may not relate to you. Your lever of cover is the agreed level you have selected through your employer.
Download
Counselling details
Download a counselling brochure for the lunch room and pop the number in your phone: 1300 725 881. Members and their families can use the confidential service for any personal or work related matter.
Download
Income Protection Claim Forms
Protect administers insurance products for ATC Insurance Solutions. Once your claim form is complete keep a copy and deliver the original to:
ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au
Download
Here to help
Sections of your claim form will need to be completed by you and others by your employer or medical practitioner. If you strike a hurdle, don't be shy in giving us a call. The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. Officers can visit you at home, at work, or at the hospital, to assist you with your claim.
(Pictured L-R) Field Officers: Glenn, Gary, Steve, Brett, Joyce, Craig & John can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.
Download
Frequently asked questions
Register with payroll
Metro Trains Melbourne
Income protection is an optional benefit for Protect Rail members and is a salary sacrifice arrangement between the member and the employer.
You need to register for income protection with your payroll department. You will be asked to choose the level of cover that you wish to salary sacrifice. Levels of cover are distinguished by:
- Waiting periods - you can select from 14 to 60 days
- Salary coverage - from $850 to $2,200 per week.
YARRA TRAMS
Income protection is an optional benefit for Protect Rail members and is a salary sacrifice arrangement between the member and the employer.
You need to register for income protection with your payroll department. You will be asked to choose the level of cover that you wish to salary sacrifice. Levels of cover are distinguished by:
- Waiting periods - you can select from 14 to 60 days
- Salary coverage - from $1,500 to $1,800 per week.
If you wish to change your level of cover, or close your account, you must advise your employer. We cannot make those changes for you as your insurance cover is an agreement between you and your employer.
Once you have let your employer know, they will make the appropriate change on their Protect account of which you are a member.
Register for online and App access
Contributions can be tracked via the 'contributions' tab on either the App or workers portal.
Register for our online services using the 'new to Protect' link on the App or 'register for online access' at the workers portal. If you have any difficulty, please contact the Member Services Team on 1300 344 249 to assist setting your password.
Once you have registered and generated a password, you can view your account by logging in to the Protect workers portal using the yellow 'workers login' button on the top of each page of this website.
Alternatively, download the Protect App and log in using the same password.
Download IP claim forms here
Australian Claim Forms
- Injury and Sickness Claim Form
- Accidental Dental Injury Claim Form
- Broken Bone Claim Form
- Accidental Death Claim Form
- Funeral Benefit Claim Form
New Zealand Claim Forms
For further claim information visit our Claim page
Protect administers insurance products for ATC Insurance Solutions. Once your claim form is complete keep a copy and deliver the original to:
ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au
Download a claim form
Protect administers insurance products for ATC Insurance Solutions. You can go directly to the ATC site for comprehensive information about claiming, or simply access the relevant claim form here:
-
Australian Claim Forms
- Injury and Sickness Claim Form
- Accidental Dental Injury Claim Form
- Broken Bone Claim Form
- Accidental Death Claim Form
- Funeral Benefit Claim Form
New Zealand Claim Forms
For further claiming information vist the Claim page.
Lodge your claim form
Once completed, keep a copy and deliver the original to:
ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au
Here to help
Sections of your claim form will need to be completed by you and others by your employer or medical practitioner. If you strike a hurdle, don't be shy in giving us a call. The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. Officers can visit you at home, at work, or at the hospital if need be, to assist you with your claim.
(Pictured L-R) Field Officers: Steve, Brett, Joyce, Gary, Craig, John & Glenn can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.
The Protect Field Team
The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. (Pictured L-R) Field Officers: Glenn, Gary, Steve, Brett, Joyce, Craig & John can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.
Income protection brochures are available by industry
Copies of Protect Injury and Sickness Wording and Product Disclosure Statements (PDS) can be requested from ATC Insurance Solutions.
Accidental dental injury that occurs outside of work
Members with Protect's income protection insurance cover, and their dependent family members, are covered for accidental dental injuries that occur outside of work however, cover is not provided for normal maintenance of dental health. Up to four claims per family are permitted each year.
Claim forms are available at our Claim page.
What happens if I suffer a dental injury at work?
Workers compensation provides protection for work-related injuries.
For more comprehensive information on your dental cover please download your industry income protection brochure, available above or from your industry page, or speak to one of our Field Officers.
Additional benefits
Protect Extra Cover provides additional insurance benefits exclusive to financial members of the union policy holder.
These benefits may include:
- extended cover
- family ambulance cover
- increased funeral expenses
- emergency home help
- domestic assistance
- chauffeur plan
Union members should check their policy brochure to see if any of these benefits apply.
Copies of Protect Injury and Sickness Wording and Product Disclosure Statements (PDS) can be requested from ATC Insurance Solutions.
Check your policy
Download
Electrical, Rail & Lift
Standard Injury & Sickness Cover
Fire Rescue
Firefighter Injury & Illness Cover
Metals
Maritime
Maritime Injury & Illness Cover
Civil Construction
From the insurer
Copies of Protect Injury and Sickness Wording and Product Disclosure Statements (PDS) can be requested from ATC Insurance Solutions.
Your online account shows that information
There are a couple of ways to access that information:
- The quickest and easiest way to view the premiums your employer is paying on your behalf is to access your account online - either via the workers portal or via the Protect App.
- Your employer will also have access to the premiums they are paying on your behalf.
Please contact the Member Services Team on 1300 344 249 if you have trouble logging in, generating a password for the first time or resetting your password.
Members that contribute to insurance premiums should speak to an accountant or financial advisor regarding claiming payments, as we are not permitted to provide financial advice.
Firefighters should note, that as their income protection allowance is reimbursed it is not tax deductible.
Phone 1300 725 881
Call Protect Counselling on 1300 725 881 (free call) for immediate access to our independent counselling service.
The service operates Australia-wide, 24 hours a day, 7 days a week and is available to Protect employers, workers and their immediate family, irrespective of your industry via a free phone service. Free face-to-face sessions at an independent location, as well as on-site counselling services in response to emergency situations are also available.
Yes
Protect Counselling is available to all immediate family members: 1300 725 881
Your family may also make free use of the Hunterlink online ‘Counselling Portal’ for access to self-assessment tools, information on work-related, personal and mental well-being matters.
Login with the password: Protect
Over the phone, online or in person
Counselling is provided by trained professionals and is offered over the phone, online or through face-to-face sessions (dependent on any COVID restrictions at the time). Male and female counsellors are available and this free, confidential service is available 24 hours a day, 7 days a week, accessible Australia-wide.
Face-to-face sessions can be arranged near you. Protect Counselling has access to more than 170 qualified professionals throughout Australia, including regional centres.
No referral required
You do not need a referral to access Protect counselling. There is no wait time and every call is answered by a professional counsellor.
Counselling portal
Members can access the Hunterlink online ‘Counselling Portal’ for access to self-assessment tools, information on work-related, personal and mental well-being matters.
Login with the password: Protect
Please note - the portal is part of Protect’s overall counselling service offering, however we strongly encourage you to call 1300 725 881 (free call) as your first priority.
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Dealing with a pandemic
Hunterlink resources related to the COVID-19 pandemic:
Download
- Help with anxiety
- Mindest shift during pandemic
- Working from home
- Managing a team working from home
- The discomfort you are feeling is grief
AU & NZ Counselling Phone Numbers
Protect counselling is a free confidential service for individuals seeking support, as well as employers and workers wanting advice on the best method to assist colleagues dealing with a range of concerns:
