Please call for an appointment before visiting the office
On Monday 30 November, we began the transition to return to the office after working from home since March due to COVID-19 restrictions. A following lockdown period in February saw us close our Victorian office for another week. However, there is now a skeleton staff available onsite. Before visiting we request that you call us on 1300 344 249 to arrange an appointment, so that we can make ourselves available to best assist you.
We are operating with COVIDSafe principles in place that may include any of the following as per government office workplace guidelines:
- temperature checks
- physical distancing
- wearing of face masks
- visitor record keeping
- avoidance of interactions in close spaces
- workforce bubbles
As access to our North Melbourne office continues to be restricted, please avoid sending us hard copy mail. If you have any trouble using electronic communication please give us a call on 1300 344 249 or (03) 9373 7600.
Ground Floor, 200 Arden Street
North Melbourne VIC 3051
Member Contact Centre Trading Hours
Monday to Friday: 8am - 4.30pm (AEST)
PO BOX 482
North Melbourne Vic 3051
Contact Protect's insurer, ATC Insurance Solutions, if you require assistance with an insurance claim, or if you'd like more information about Protect income protection insurance.
ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: (03) 9258 1770
Freecall: 1800 994 694
Fax: (03) 9867 5540