Service will continue
Protect has the capacity to work completely remotely. The following arrangements are in place to continue support for Protect members during office closure:
Stay in touch
Website: Use our website to:
- check for latest news
- log in to your account to check your severance balance
- log in to lodge a severance claim
- apply for a hardship payment
- Download income protection claim forms
- Use the 'contact us' form
App: Use the smartphone App to:
- check your severance balance
- lodge a severance claim
- view income protection contributions
- Update your contact details
Email: Enquiries can be sent via email@example.com
Phone: 1300 344 249
Office phone numbers for Field Officers will be directed to their mobiles.
Mail: Physical mail addressed to PO Box 482 North Melbourne 3051, will be redirected and therefore will slow response times. We advise that you send hard copy mail as a last resort. If you have difficulty using electronic communication, please give us a call on 1300 344 249.
More information on coronavirus and your account:
Free confidential counselling 1300 725 881
Protect Counselling will continue via phone and online services however face to face sessions may cease during COVID restrictions. Operating Australia-wide, 24 hours a day, 7 days a week, counselling is available to all Protect employers, workers and their immediate family, irrespective of your industry.
Dedicated Counselling Phone Number
Protect counselling is a free confidential service for individuals seeking support, as well as employers and workers wanting advice on the best method to assist colleagues dealing with a range of concerns: