Services available
Member support is always available online or by phone. Protect has the capacity to work completely remotely during any restrictions that may close the office.
Stay in touch
Website: Use our website to:
- check for latest news
- log in to your account to check your severance balance
- log in to lodge a severance claim
- apply for a hardship payment
- Download income protection claim forms
- Use the 'contact us' form
App: Use the smartphone App to:
- check your severance balance
- lodge a severance claim
- view income protection contributions
- Update your contact details
Email: Enquiries can be sent via info@protect.net.au
Phone: 1300 344 249
Mail: Physical mail addressed to PO Box 482 North Melbourne 3051, will be redirected during any office closure and will therefore slow response times. We advise that you send hard copy mail as a last resort. If you have difficulty using electronic communication, please give us a call on 1300 344 249.
More information on coronavirus and your account:
Free confidential counselling 1300 725 881
Protect Counselling will continue via phone and online services however face to face sessions may cease during COVID restrictions. Operating Australia-wide, 24 hours a day, 7 days a week, counselling is available to all Protect employers, workers and their immediate family, irrespective of your industry.
AU & NZ Counselling Phone Numbers
Protect counselling is a free confidential service for individuals seeking support, as well as employers and workers wanting advice on the best method to assist colleagues dealing with a range of concerns:
