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Contact Us 1300 344 249

Are apprentices eligible to be Protect members?

ELIGIBILITY IS DETERMINED BY YOUR AGREEMENT

Apprentices may be eligible for Protect income protection and counselling services, depending on your workplace agreement.

Apprentices are usually not included in workplace agreements for severance payments.

Please check with your union or give us a call to determine your eligibility.
Contact our Member Services Team on 1300 344 249 or via info@protect.net.au

Information for apprentices

What we do

A good job doesn’t just pay well, it will also have great conditions and that’s where Protect can help. We’ve worked with unions and employers for 20 years to bring workers some of the best employment benefits in the country.

We provide three products and services:

  1. A severance & redundancy scheme
  2. Income protection insurance
  3. Personal counselling

Protect members may just have a severance account, some may have severance and income protection insurance. All Protect members are provided access to free counselling.

Supporting apprentices

We have been a proud sponsor of NECA Education and Careers for many years including supporting their annual Excellence Awards. We are also the long time prize sponsor of the NECA Apprentice of the Year Award. Extending on the support for apprentices, this year we are very excited to announce that Protect is now the major sponsor of Future Energy Skills the not-for-profit industry-led organisation working with Victoria's electrotechnology, gas and new energy technology sectors.

Together with Future Energy Skills we are working on introducing the Protect Endeavour Award, more details will be announced as the criteria is confirmed.

     

Who are our members?

We have members working in all types of roles across Australia:

  • electrician
  • seafarer
  • firefighter
  • metalworker
  • rail
  • maintenance
  • construction
  • manufacturing
  • mechanical engineer
  • telecommunications
  • fitter and tuner
  • linesperson
  • rigger
  • lift mechanic

How to join Protect

Becoming a Protect member starts with the collective decision at the workplace to introduce one of our benefits into the agreement that determines your conditions of employment.

Once agreed, your employer will then register you with Protect and pay severance contributions and/or income protection insurance premiums to us on your behalf. The amounts paid will be in accordance with the terms of a certified industrial agreement, such as an enterprise or site agreement.

Unfortunately, you cannot register yourself as a Protect member.  Speak to your union for assistance negotiating Protect into your workplace agreement.

Information on how employers join Protect can be found here.

Frequently asked questions

Sometimes, but you'll need to check

Sometimes, but you'll need to check

Eligibility is determined by your Agreement

Agreements that include income protection for non-apprentices will usually also include it for apprentices. Entitlement to severance contributions however, depends on your workplace agreement. In the electrical contracting industry, for example, it's usually only after completing your apprenticeship that you are entitled to receive severance payments.

Please check with your union or give us a call to determine your eligibility. Contact our Member Services Team on 1300 344 249 or via info@protect.net.au

Further information for apprentices

Your union

The following union branches support Protect, get in touch to find out if you are eligibile for Protect coverage:

Civil Construction

Electrical

Fire Rescue

Maritime

Metals

... and we're here to help

Our Member Services Team is available to answer membership questions. Calling 1300 344 249  or emailng info@protect.net.au will also grant you access to our Field Officers.

The Protect Field Team travel the country meeting with members, detailing the benefits available to them and assisting with claims.

To secure their worker's benefits

Employers contribute to a Protect severance account on behalf of their workers to provide a safety net for them in case they become unemployed. Workers with a Protect account may make a claim due to:

  • Redundancy
  • Resignation
  • Termination
  • End of contract
  • Promotion to an above award position
  • Total and permanent disability
A policy that pays a benefit to you

A policy that pays a benefit to you

if you are unable to work because you are sick or injured

If you have an illness or injury that arises from your work you would usually be compensated by WorkCover. Protect income protection insurance pays out benefits to members who are unable to work due to a non-work related injury or illness. The cover is global, 24 hours a day, 7 days a week.

Protect benefits have been negotiated into your workplace agreement

Your employer has registered you with Protect because they are paying severance contributions and/or income protection insurance premiums to us on your behalf. The amounts paid will be in accordance with the terms of the industrial agreement that determines your pay and conditions, such as your enterprise bargaining agreement.

Severance or income protection contribution amounts differ for Protect members working under different agreements. You can contact your employer to access your agreement, or search via the Fair Work Commission website.

Only people registered by a Protect contributing employer can become worker members of Protect.

 

Expect a welcome pack and membership card

Once your employer registers you with Protect, you will receive a welcome pack with your membership number and information regarding the Protect services available to you. You may be eligible for a severance account, income protection or both. All members have access to free counselling.

Do I have to do anything?

  1. Activate your online account:
    After you have been provided your membership number, visit the workers login portal 
    Select ‘generate password’
    Verify your contact details in order to have a password sent to you so that you may then log in to manage your account using the workers portal or the Protect App.

    Please note: unless we have your correct contact details, the generate password feature will not be useful to you. If you have any difficulty please call us on 1300 344 249.
  2. Download the Protect App:
    The ‘Protect Services’ App is available for download from the App Store or Google Play. The same login details generated via our website will give you access to the App so that you may:
  • Review employer contributions
  • Check your current account balance
  • Lodge an initial severance claim
  • Display your membership card
  • Change your password
  • Update your contact details or contact us
Unfortunately no

Unfortunately no

EMPLOYERS JOIN PROTECT AND SIGN UP THEIR  EMPLOYEES AS WORKER MEMBERS

Protect is limited to accepting contributions made under an industrial agreement and cannot accept registration of, or contributions from, individuals. This maintains the Fringe Benefits Tax exempt status of severance contributions to Protect, as an Australian Tax Office recognised Approved Worker Entitlement Fund. Protect income protection insurance is only offered as community cover, keeping premiums down and coverage up.

For more information:

Speak to your union for information on negotiating Protect into your workplace agreement.

Employers interested in joining can use our online enquiry form to kick off the application process or contact our Employer Relations Manager.

Income protection brochures are available by industry

Electrical 

Download

Standard Injury and Sickness Cover

Fire Rescue 

Download

Firefighter Injury & Illness Cover

Metals 

Download

AMWU Injury Cover

Copies of Protect Injury and Sickness Wording and Product Disclosure Statements can be requested from ATC Insurance Solutions.

Protect administers insurance products for ATC Insurance Solutions. Once your claim form is complete keep a copy and deliver the original to:

ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au

Accidental dental injury that occurs outside of work

Members with Protect's income protection insurance cover, and their dependent family members, are covered for accidental dental injuries that occur outside of work however, cover is not provided for normal maintenance of dental health. Up to four claims per family are permitted each year. 

What happens if I suffer a dental injury at work?

Workers compensation provides protection for work-related injuries. 

For more comprehensive information on your dental cover please download your industry income protection brochure, available above or from your industry page, or speak to one of our Field Officers.

Additional benefits

Protect Extra Cover provides additional insurance benefits exclusive to financial members of the union policy holder.

These benefits may include:

  • extended cover
  • family ambulance cover
  • increased funeral expenses
  • emergency home help
  • domestic assistance 
  • chauffeur plan

Union members should check their policy brochure to see if any of these benefits apply.

Copies of Protect Injury and Sickness Wording and Product Disclosure Statements (PDS) can be requested from ATC Insurance Solutions.

Download a claim form

Protect administers insurance products for ATC Insurance Solutions. You can go directly to the ATC site for comprehensive information about claiming, or simply access the relevant claim form here:

For further claiming information vist the Claim page.

Lodge your claim form

Once completed, keep a copy and deliver the original to:

ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au

Here to help

Here to help

Sections of your claim form will need to be completed by you and others by your employer or medical practitioner. If you strike a hurdle, don't be shy in giving us a call. The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. Officers can visit you at home, at work, or at the hospital if need be, to assist you with your claim.

(Pictured L-R) Field Officers, Brett, Joyce, Glenn, Gary (not pictured, Craig and John) can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.

Field Team contacts

From the insurer

Copies of Protect Injury and Sickness Wording and Product Disclosure Statements (PDS) can be requested from ATC Insurance Solutions.

The Protect Field Team

The Protect Field Team

Here to help

The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. (Pictured L-R) Field Officers, Brett, Joyce, Glenn, Gary (not pictured, Craig and John) can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.

Field Team contacts

Phone 1300 725 881

Phone 1300 725 881

Call Protect Counselling on 1300 725 881 (free call) for immediate access to our independent counselling service. 

The service operates Australia-wide, 24 hours a day, 7 days a week and is available to Protect employers, workers and their immediate family, irrespective of your industry via a free phone service. Free face-to-face sessions at an independent location, as well as on-site counselling services in response to emergency situations will be available once again after the COVID-19 restrictions are lifted.

Over the phone or online

Counselling is provided by trained professionals and is usually offered both over the phone and through face-to-face sessions however due to COVID-19 face to face sessions have temporarily ceased. Male and female counsellors are available by phone or online and this free, confidential service is available 24 hours a day, 7 days a week and is accessible Australia-wide.

When restrictions are lifted, face-to-face sessions can be arranged near you. Protect Counselling has access to more than 170 qualified professionals throughout Australia, including regional centres.

Yes

Yes

Protect Counselling is available to all immediate family members: 1300 725 881

Your family may also make free use of the Hunterlink online ‘Counselling Portal’ for access to self-assessment tools, information on work-related, personal and mental well-being matters.

Login with the password: Protect

No referral required

You do not need a referral to access Protect counselling. There is no wait time and every call is answered by a professional counsellor.

Counselling portal

Members can access the Hunterlink online ‘Counselling Portal’ for access to self-assessment tools, information on work-related, personal and mental well-being matters.

Login with the password: Protect

Please note - the portal is part of Protect’s overall counselling service offering, however we strongly encourage you to call 1300 725 881 (free call) as your first priority.

It's a handy tool for worker members

It's a handy tool for worker members

Keep track of your account

The Protect App can be found on Google Play and at the App Store. It's a tool for workers that lets you keep on top of your account. It's especially handy for those with a severance account because the simplest way to lodge an initial claim is through the App. 

  • Check your current account balance
  • Track employer contributions, paid or outstanding
  • View your employment history
  • Lodge an initial severance claim
  • View your severance claims history
  • Display your membership card
  • Change your account password
  • Check the latest Protect and industry news
  • View and update personal contact details
  • Contact us

You need to register before first use so message the Member Services Team and we'll get you set up with a password.

The App Store

For Apple users:

Google Play

For Android users:

Generate a password via the workers portal

Activate your online account

  1. Jump online
    Once you have been provided your membership number, new members should visit the workers portal, accessible via the yellow worker login button on every page of this website.
  2. Select ‘generate password’
    Verify your contact details in order to have a password sent to you so that you may then log in to manage your account using the workers portal or the Protect App.

Please note: unless we have your correct contact details, the generate password feature via our website will not be useful to you. If you have any difficulty please call us on 1300 344 249.

What if I have already had acces and have forgotten my password?

The Protect App and the workers portal both have a ‘forgotten password’ feature that you can use to reset
your access at your convenience.

Find the option to generate your own password at the workers portal. Please note that this feature is not available from the Protect App.

The log in area for worker members

Account management features available to you via the Protect Services App are also available online. Log in to the worker's portal using the yellow button available at the top right of every page of this website. 

The Protect App

Great for accessing your account via your phone, the Protect App is available for download from:

.    

The online worker portal

Features available to you via the App are also available online. Log in to the worker's portal using the yellow button available at the top right of every page of this website. 

If you know your membership number

You can use the 'forgotten password' feature on the App to reset your password. You can also change your password after logging in to your online account.

Please note that you will need your membership number and also the email address that we have on file for you to reset your password. If you have any problems, please message us via email or by using the 'contact us form' on our website.

If you don't know your membership number

If you don't know your membership number, or we do not have your correct contact details, you will not be able to make use of the 'forgotten password' feature on the Protect App and workers portal. Instead, please email or use the 'contact us form' to request access to your online account.

For security purposes, we will call you to confirm your identity. Your password will then be sent to you via sms and email once those details have been confirmed as up-to-date!

Here for you when you need a hand

Here for you when you need a hand

Apprentice profile: Jimmy - Electrical Industry

Jimmy, a first-year apprentice electrician was employed under an ETU EBA when he suffered severe injuries during a home invasion. Off work for four months, Jimmy needed a full hand reconstruction, the same as his plumber mate who was also attacked in the incident. The difference between the two? The electrician had Protect income protection insurance, the plumber was not so lucky.

Jimmy's story

About Protect

Dedicated Counselling Phone Number

Free call 1300 725 881

Protect counselling is a free confidential service for individuals seeking support, as well as employers and workers wanting advice on the best method to assist colleagues dealing with a range of concerns:

COVID-19 IMPACTS
COVID-19 IMPACTS
SUICIDE PREVENTION
SUICIDE PREVENTION
GAMBLING PROBLEMS
GAMBLING PROBLEMS
BULLYING & HARASSMENT
BULLYING & HARASSMENT
Depression & Anxiety
Depression & Anxiety
RELATIONSHIP ISSUES
RELATIONSHIP ISSUES
SOCIAL ISOLATION
SOCIAL ISOLATION
FINANCIAL PROBLEMS
FINANCIAL PROBLEMS
SUBSTANCE ABUSE & ALCOHOL ADDICTION
SUBSTANCE ABUSE & ALCOHOL ADDICTION
STRESS & PRESSURE AT WORK
STRESS & PRESSURE AT WORK