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Contact Us 1300 344 249

Online account

Frequently asked questions

USE the App:

  1. Download the Protect Services App
    Available at the App Store and Google Play.

  2. Select ‘new to Protect’
    Follow the prompt to verify your contact details and set yourself a password.

    Two factor authentication (2FA) is enabled. The App will send you a unique one-time passcode via text message to complete login. 2FA will be required for all future App access. Facial recognition is also enabled and will avoid repeated password entry requirements.

or... USE the workers portal:

  1. Jump online
    Once you have been provided your membership number, new members should visit the workers portal, accessible via the yellow worker login button on every page of this website.
  2. Select ‘Register for online access’
    Follow the prompts to verify your contact details and set yourself a password. Please allow up to ten minutes for your password to be registered on our system. You may then log in to manage your account.

What if I have already had access and have forgotten my password?

Both the App and workers portal have a ‘forgotten password’ feature that you can use to reset your access at your convenience.

How many passwordS will I need?

Just one. Once you have set yourself a new password, your login details will work for both the App and workers portal.

Why can't I generate a password?

Unless we have your correct date of birth and contact details including email address and mobile number, the generate password feature will not be useful to you. If you have any difficulty please call us on 1300 344 249.

Select the link to reset your password

You can use the 'forgotten password' feature on the App or via the workers portal to reset your password. 

  1. Select the 'forgot password' link.
  2. Enter your membership number or the email address we have on file for you. 
  3. For security purposes you will be sent a verification code if using the App. Enter the code when directed and you may then reset your password. If you're using the workers portal you will be sent a link to complete the update process.


Having trouble?

If you don't know your membership number, or we do not have your correct contact details, you will not be able to make use of the 'forgot password' feature on either the Protect App or workers portal. Instead, please email or use the 'contact us form' to request access to your online account.

Option 1

Update via your online account

Once you have set yourself up with online access to your account you may follow these steps to update your contact details:

  1. Log in to the members portal using the yellow 'workers login' button available at the top of every page of this website using your membership number and password.
  2. From the dropdown menu at the top left of the screen, select 'Account Details / Balance'
  3. Select 'Edit Account Details' at the top of the screen
  4. Update your details as required
  5. Press 'Submit'


Option 2

Use the Protect App

If you've registered for online access, your password will also log you in to the Protect App. To update your contacts:

  1. Log in to the App
  2. Navigate to the 'me' tab at the bottom right of screen
  3. Select ' Contact Details'
  4. Update as required


Download the Protect App:



The Protect App

Great for accessing your account via your phone, the Protect App is available for download from:


The online workers portal

Features available to you via the App are also available online. Log in to the worker's portal using the yellow button available at the top right of every page of this website. 

It's a handy tool for worker members

It's a handy tool for worker members

Keep track of your account

The App is a tool to assist workers manage their Protect account. It's especially handy for those with a severance account, you can lodge a claim in seconds using the App. 

  • Check your account balance
  • Display your membership card
  • Track employer contributions, paid or outstanding
  • Lodge a severance claim
  • Access IP claim forms
  • View your severance claims history
  • Update your account password or contact details
  • Contact us or check the latest Protect news

Once your have been registered as Protect member and provided a membership number, you may use the App to generate a password and start using our online services. Simply select the 'new to Protect' link and follow the prompts.

 Download the Protect App:


The App Store

For Apple users:

Google Play

For Android users:

The log in area for worker members

Account management features available to you via the Protect Services App are also available online. Log in to the worker's portal using the yellow button available at the top right of every page of this website. 

It's viewable on the App

Access your card in just 2 steps

  1. Log in to the Protect Services App on your phone
  2. View your membership card from the 'me' menu at bottom right of screen

 Download the Protect App:


Didn't find your answer? Submit a question or get in touch

Email & Phone

Phone: (03) 9373 7600
TollFree: 1300 344 249