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Contact Us 1300 344 249

Online account

Frequently asked questions

If you know your membership number

You can use the 'forgotten password' feature on the App to reset your password. You can also change your password after logging in to your online account.

Please note that you will need your membership number and also the email address that we have on file for you to reset your password. If you have any problems, please message us via email or by using the 'contact us form' on our website.

If you don't know your membership number

If you are a new member and wish to register for a password, or you have forgotten your membership number, please email or use the 'contact us form' to request online access to your account.

For security purposes, we will call you to confirm your identity. Your password will then be sent to you via sms and email. 

The Protect App

Great for accessing your account via your phone, the Protect App is available for download from:


The online worker portal

Features available to you via the App are also available online. Log in to the worker's portal using the yellow button available at the top right of every page of this website. 

Message us & we'll set you up

Message us & we'll set you up

If you’re not yet registered for access to the Protect App and the online worker portal simply message us via email or by using our 'contact us' form and we'll be in touch to set you up and arrange for a password to be sent to you via sms and email.

It's a handy tool for worker members

It's a handy tool for worker members

Keep track of your account

The Protect App can be found on Google Play and at the App Store. It's a tool for workers that lets you keep on top of your account. It's especially handy for those with a severance account because the simplest way to lodge an initial claim is through the App. 

  • Check your current account balance
  • Track employer contributions, paid or outstanding
  • View your employment history
  • Lodge an initial severance claim
  • View your severance claims history
  • Display your membership card
  • Change your account password
  • Check the latest Protect and industry news
  • View and update personal contact details
  • Contact us

You need to register before first use so message the Member Services Team and we'll get you set up with a password.

The App Store

For Apple users:

Google Play

For Android users:

Didn't find your answer? Submit a question or get in touch

Email & Phone

Phone: 1300 344 249