Find information for worker members - specific to Victorian Firefighters - on on this page. Access the policy brochure that details your income protection, how to make a claim information and additional benefits such as your Ambulance Victoria membership. New members should register for online account access by contacting us and then download the Protect App to keep track of your account 24/7.
Forms & brochures
IP brochure
This is the income protection policy brochure applicable to Victorian Fire Rescue workers. It provides detail on the insurance benefits your allowance pays for.
Download
Counselling details
Download a counselling brochure for the lunch room and pop the number in your phone: 1300 725 881. Members and their families can use the confidential service for any personal or work related matter.
Download
Income Protection Claim Forms
Protect administers insurance products for ATC Insurance Solutions. Once your claim form is complete keep a copy and deliver the original to:
ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au
Download
Here to help
Sections of your claim form will need to be completed by you and others by your employer or medical practitioner. If you strike a hurdle, don't be shy in giving us a call. The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. Officers can visit you at home, at work, or at the hospital, to assist you with your claim.
(Pictured L-R) Field Officers, Brett, Joyce, Glenn, Gary (not pictured, Craig and John) can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.
Frequently asked questions
Family Ambulance Victoria membership
An Ambulance Victoria family membership covers you, your partner and dependent children who live under the same roof. Membership gives you protection against the cost of world-class emergency treatment and transport services. Specifically, it includes:
- All emergency road ambulance transport
- All MICA (Mobile Intensive Care Ambulance) attendance and treatment
- All emergency air ambulance and clinically necessary non-emergency air ambulance
- All ambulance treatment when transport is not required
- All clinically necessary non-emergency patient transport.
Even if travelling interstate, you receive the same level of cover for ambulance treatment and transport services that you would receive if you had been in Victoria.
Further information:
Contact Ambulance Victoria for further details about your cover including exclusions, TAC accidents and overseas travel information.
Phone: 1300 366 141
Email: membership@ambulance.vic.gov.au
Website: www.ambulance.vic.gov.au
After contact with Protect's insurer ATC Insurance Solutions
NEW AMBULANCE VICTORIA MEMBERS
Upon receiving your signed declaration form from the UFU, the insurer (ATC), will be in contact with you in order to access the names of the family members you want covered to ensure they receive member benefits. ATC will then aim to register and pay for your Ambulance Victoria membership within 5 days.
Ambulance Victoria benefits will commence from 5pm the day after receipt of payment.
An Ambulance Victoria information pack and membership card will be sent to your postal address
within 5-10 business days. This will include the date your Ambulance Victoria membership commenced.
NOTE: A 14-day qualifying period exists for emergency transport resulting from a pre-existing
medical condition and all non-emergency transport for new and reinstated members.
EXISTING AMBULANCE VICTORIA MEMBERS
Existing Ambulance Victoria members should maintain your cover and renew a 12-month subscription before expiry.
Send your receipt together with your banking details to ATC via ufuforms@atcis.com.au and they will arrange for reimbursement. At that time you will also be reimbursed for the period of cover you paid for since signing with Protect.
Initial reimbursement example:
If you have 6 months left of your Ambulance Victoria membership, renew a family membership before expiry for 12 months at a cost of $94.35. You will be reimbursed at that time for $94.35 plus the six months of lead up time cover which cost you $47.17. A total of $141.52 will be reimbursed to you.
Further assistance: If you currently have a 3 or 5 year membership, or have any further queries, please contact a Protect Field Officer.
Contact ATC
If you do not currently have an Ambulance Victoria membership, please call ATC Insurance Solutions as soon as possible so that they can sign you up for a membership. You will not have an Ambulance Victoria membership in place until you contact ATC Insurance and a membership is taken out on your behalf. Any ambulance costs you incur prior to being registered with Ambulance Victoria will be at your own cost.
Protect administers insurance for ATC Insurance Solutions
ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au
Send in your receipt
If you already have an Ambulance Victoria membership in place, please send your receipt and bank account details to ATC via the UFU Forms email address:
Protect administers insurance for ATC Insurance Solutions
ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au
Log in to your Ambulance Victoria account
If you are having trouble locating your Ambulance Victoria receipt, you can access it via your online account. Simply log on and click on ‘My Communications’ tab. All your past receipts can be found there.
Payment details & end date of membership
Your receipt should be a copy of the one received from Ambulance Victoria upon payment. It will have a receipt number, the amount you paid and the start and end date of your membership.
Please note that renewals, direct debit confirmation letters, or bank statements are not accepted.
No, it will remain your responsibility
You will need to renew and pay your Ambulance Victoria membership on an ongoing basis.
ATC will however reimburse you on an annual basis for your Ambulance Victoria membership. All you have to do is send ATC a copy of your Ambulance Victoria receipt with your banking details to the email address set up for UFU forms:
Download IP claim forms here
DownloadProtect administers insurance products for ATC Insurance Solutions. Once your claim form is complete keep a copy and deliver the original to:
ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au
Download a claim form
Protect administers insurance products for ATC Insurance Solutions. You can go directly to the ATC site for comprehensive information about claiming, or simply access the relevant claim form here:
Lodge your claim form
Once completed, keep a copy and deliver the original to:
ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au
Here to help
Sections of your claim form will need to be completed by you and others by your employer or medical practitioner. If you strike a hurdle, don't be shy in giving us a call. The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. Officers can visit you at home, at work, or at the hospital if need be, to assist you with your claim.
(Pictured L-R) Field Officers, Brett, Joyce, Glenn, Gary (not pictured, Craig and John) can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.
Please speak to your accountant or financial advisor as we are not permitted to provide members with financial advice.
The Protect Field Team
The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. (Pictured L-R) Field Officers, Brett, Joyce, Glenn, Gary (not pictured, Craig and John) can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.
The Protect update is online
Frequently asked questions relating to Protect injury and illness cover and coronavirus COVID-19 are collated at this news link:
Protect Injury & Sickness Cover- Coronavirus COVID-19 Update
Income protection brochures are available by industry
Copies of Protect Injury and Sickness Wording and Product Disclosure Statements can be requested from ATC Insurance Solutions.
View contributions via the App or your online account
Contributions can be tracked via the 'contributions' tab on the App (pictured left) or by viewing 'allocated contributions' on the workers portal (pictured right).
Register for our online services so that you can access your account via our website and the Protect App. Please contact the Member Services Team on 1300 344 249 to arrange the initial registration.
Once you have registered and received a password from us, you can view your account by logging in to the Protect workers portal using the yellow 'workers login' button on the top of each page of this website.
Download the Protect App and log in using the same password.
Accidental dental injury that occurs outside of work
Members with Protect's income protection insurance cover, and their dependent family members, are covered for accidental dental injuries that occur outside of work however, cover is not provided for normal maintenance of dental health. Up to four claims per family are permitted each year.
What happens if I suffer a dental injury at work?
Workers compensation provides protection for work-related injuries.
For more comprehensive information on your dental cover please download your industry income protection brochure, available above or from your industry page, or speak to one of our Field Officers.
Additional benefits
Protect Extra Cover provides additional insurance benefits exclusive to financial members of the union policy holder.
These benefits may include:
- extended cover
- family ambulance cover
- increased funeral expenses
- emergency home help
- domestic assistance
- chauffeur plan
Union members should check their policy brochure to see if any of these benefits apply.
Copies of Protect Injury and Sickness Wording and Product Disclosure Statements can be requested from ATC Insurance Solutions.
Check your policy
Download
Electrical
Fire Rescue
Metals
Phone 1300 725 881
Call Protect Counselling on 1300 725 881 (free call) for immediate access to our independent counselling service.
The service operates Australia-wide, 24 hours a day, 7 days a week and is available to Protect employers, workers and their immediate family, irrespective of your industry via a free phone service. Free face-to-face sessions at an independent location, as well as on-site counselling services in response to emergency situations will be available once again after the COVID-19 restrictions are lifted.
Yes
Protect Counselling is available to all immediate family members: 1300 725 881
Your family may also make free use of the Hunterlink online ‘Counselling Portal’ for access to self-assessment tools, information on work-related, personal and mental well-being matters.
Login with the password: Protect
Over the phone or online
Counselling is provided by trained professionals and is usually offered both over the phone and through face-to-face sessions however due to COVID-19 face to face sessions have temporarily ceased. Male and female counsellors are available by phone or online and this free, confidential service is available 24 hours a day, 7 days a week and is accessible Australia-wide.
When restrictions are lifted, face-to-face sessions can be arranged near you. Protect Counselling has access to more than 170 qualified professionals throughout Australia, including regional centres.
No referral required
You do not need a referral to access Protect counselling. There is no wait time and every call is answered by a professional counsellor.
Counselling portal
Members can access the Hunterlink online ‘Counselling Portal’ for access to self-assessment tools, information on work-related, personal and mental well-being matters.
Login with the password: Protect
Please note - the portal is part of Protect’s overall counselling service offering, however we strongly encourage you to call 1300 725 881 (free call) as your first priority.
Dealing with a pandemic
Download
Hunterlink resources related to the COVID-19 pandemic:
- Help with anxiety
- Mindest shift during pandemic
- Working from home
- Managing a team working from home
- The discomfort you are feeling is grief
The App Store
For Apple users:
Google Play
For Android users:
It's a handy tool for worker members
The Protect App can be found on Google Play and at the App Store. It's a tool for workers that lets you keep on top of your account. It's especially handy for those with a severance account because the simplest way to lodge an initial claim is through the App.
- Check your current account balance
- Track employer contributions, paid or outstanding
- View your employment history
- Lodge an initial severance claim
- View your severance claims history
- Display your membership card
- Change your account password
- Check the latest Protect and industry news
- View and update personal contact details
- Contact us
You need to register before first use so message the Member Services Team and we'll get you set up with a password.
If you know your membership number
You can use the 'forgotten password' feature on the App to reset your password. You can also change your password after logging in to your online account.
Please note that you will need your membership number and also the email address that we have on file for you to reset your password. If you have any problems, please message us via email or by using the 'contact us form' on our website.
If you don't know your membership number
If you are a new member and wish to register for a password, or you have forgotten your membership number, please email or use the 'contact us form' to request online access to your account.
For security purposes, we will call you to confirm your identity. Your password will then be sent to you via sms and email.
Message us & we'll set you up
If you’re not yet registered for access to the Protect App and the online worker portal simply message us via email or by using our 'contact us' form and we'll be in touch to set you up and arrange for a password to be sent to you via sms and email.
Our members put their quality and quantity of life on the line to protect the community. Professional firefighters deserve financial assistance & compensation in their time of need.
Peter Marshall
UFU Secretary
Dedicated Counselling Phone Number
Protect counselling is a free confidential service for individuals seeking support, as well as employers and workers wanting advice on the best method to assist colleagues dealing with a range of concerns:
For further support contact
PRotect
Field Officer
Brett Buckingham
0448 027 200
bbuckingham@protect.net.au
Industrial Compliance Coordinator
Glenn Janes
0419 556 571
gjanes@protect.net.au
Field Team & Industry Liaison Manager
Gary Robb
0458 602 155
grobb@protect.net.au