An Ambulance Victoria family membership covers you, your partner and dependent children who live under the same roof. Membership gives you protection against the cost of world-class emergency treatment and transport services. Specifically, it includes:

• All emergency road ambulance transport
• All MICA (Mobile Intensive Care Ambulance) attendance and treatment
• All emergency air ambulance and clinically necessary non-emergency air ambulance
• All ambulance treatment when transport is not required
• All clinically necessary non-emergency patient transport.

Even if travelling interstate, you receive the same level of cover for ambulance treatment and transport services that you would receive if you had been in Victoria.

Further information:

Contact Ambulance Victoria for further details about your cover including exclusions, TAC accidents and overseas travel information.
Phone: 1300 366 141
Email: membership@ambulance.vic.gov.au
Website: www.ambulance.vic.gov.au

NEW AMBULANCE VICTORIA MEMBERS
If you have Protect's Firefighter Injury and Illness Cover, you are eligible for family Ambulance Victoria membership reimbursement:

1. Purchase a 12-month family membership via Ambulance Victoria
2. Send your receipt and your banking details to Protect's insurer, ATC Insurance Solutions via email: ufuforms@atcis.com.au
3. The full membership amount will be reimbursed to you.

Each year when renewing your membership you should follow the same process for reimbursement.

EXISTING AMBULANCE VICTORIA MEMBERS
If you already hold Ambulance Victoria membership:

1. Maintain your cover and renew a 12 month Ambulance Victoria membership before expiry
2. Send your receipt together with your banking details to ATC via ufuforms@atcis.com.au for prompt reimbursement
3. You will also be reimbursed for the period of cover you paid for since signing with Protect

Initial reimbursement example:

If you have 6 months left of your exsisiting Ambulance Victoria membership, renew a family membership before expiry for 12 months at a cost of $96.70. You will be reimbursed at that time for $96.70 plus the six months of lead up time cover which cost you $48.35. A total of $145.05 will be reimbursed to you.

If you already have an Ambulance Victoria membership in place, please send your receipt and bank account details to ATC via the UFU Forms email address: 

ufuforms@atcis.com.au.

Protect administers insurance for ATC Insurance Solutions

ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au

If you are having trouble locating your Ambulance Victoria receipt, you can access a copy via your online account. Simply log on and click on ‘My Communications’ tab. All your past receipts can be found there.

If you can't log in to your account to access your receipt, contact Ambulance Victoria:
Phone: 1300 366 141
 (Mon-Fri 8am – 8pm & Sat 9am – 5pm)

Email: membership@ambulance.vic.gov.au

Your receipt should be a copy of the one you received from Ambulance Victoria after you made payment. It will have a receipt number, the amount you paid and the start and end date of your membership.

Please note that renewals, direct debit confirmation letters, or bank statements are not accepted.

Protect Fire Rescue workers eligible for ambulance cover need to renew and pay your Ambulance Victoria membership on an ongoing basis.

ATC will reimburse you on an annual basis for your Ambulance Victoria membership. All you have to do is send ATC a copy of your Ambulance Victoria receipt with your banking details to the email address set up for UFU forms:

ufuforms@atcis.com.au