Contact Us
Contact Us 1300 344 249

Fire Rescue workers
Fire Rescue workers

Find information for worker members - specific to Victorian Firefighters - on on this page. Access the policy brochure that details your income protection, how to make a claim information and additional benefits such as your Ambulance Victoria membership. New members should register for online account access by contacting us and then download the Protect App to keep track of your account 24/7.

Download the Protect App
Download the Protect App
Apple App Store Google Play

Forms & brochures

IP brochure

IP brochure

This is the income protection policy brochure applicable to Victorian Fire Rescue workers. It provides detail on the insurance benefits your allowance pays for.

 Download

Counselling details

Counselling details

Download a counselling brochure for the lunch room and pop the number in your phone: 1300 725 881. Members and their families can use the confidential service for any personal or work related matter.

Download

Income Protection Claim Forms

Protect administers insurance products for ATC Insurance Solutions. Once your claim form is complete keep a copy and deliver the original to:

ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au

Download

Here to help

Sections of your claim form will need to be completed by you and others by your employer or medical practitioner. If you strike a hurdle, don't be shy in giving us a call. The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. Officers can visit you at home, at work, or at the hospital, to assist you with your claim.

(Pictured L-R) Field Officers, Brett, Joyce, Glenn, Gary (not pictured, Craig and John) can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.

Field Team contacts

Frequently asked questions

Download a claim form

Protect administers insurance products for ATC Insurance Solutions. You can go directly to the ATC site for comprehensive information about claiming, or simply access the relevant claim form here:

Lodge your claim form

Once completed, keep a copy and deliver the original to:

ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au

Here to help

Here to help

Sections of your claim form will need to be completed by you and others by your employer or medical practitioner. If you strike a hurdle, don't be shy in giving us a call. The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. Officers can visit you at home, at work, or at the hospital if need be, to assist you with your claim.

(Pictured L-R) Field Officers, Brett, Joyce, Glenn, Gary (not pictured, Craig and John) can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.

Field Team contacts

Register for online and App access

Register for online and App access

Register for our online services so that you can access your account via our website and the Protect App.  Please contact the Member Services Team on 1300 344 249 to arrange the initial registration. 

Once you have registered and received a password from us, you can view your account by logging in to the Protect workers portal using the yellow 'workers login' button on the top of each page of this website.

Alternatively, download the Protect App and log in using the same password.

Contributions can be tracked via the 'contributions' tab on the App (pictured left) or by viewing 'allocated contributions' on the workers portal (pictured right).

Please speak to your accountant or financial advisor as we are not permitted to provide members with financial advice.

The Protect Field Team

The Protect Field Team

Here to help

The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. (Pictured L-R) Field Officers, Brett, Joyce, Glenn, Gary (not pictured, Craig and John) can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.

Field Team contacts

Family Ambulance Victoria membership

An Ambulance Victoria family membership covers you, your partner and dependent children who live under the same roof. Membership gives you protection against the cost of world-class emergency treatment and transport services. Specifically, it includes:

  • All emergency road ambulance transport
  • All MICA (Mobile Intensive Care Ambulance) attendance and treatment
  • All emergency air ambulance and clinically necessary non-emergency air ambulance
  • All ambulance treatment when transport is not required
  • All clinically necessary non-emergency patient transport.

Even if travelling interstate, you receive the same level of cover for ambulance treatment and transport services that you would receive if you had been in Victoria.

Further information:

Contact Ambulance Victoria for further details about your cover including exclusions, TAC accidents and overseas travel information.
Phone: 1300 366 141
Email: membership@ambulance.vic.gov.au
Website: www.ambulance.vic.gov.au

After contact with Protect's insurer ATC Insurance Solutions

NEW AMBULANCE VICTORIA MEMBERS
Upon receiving your signed declaration form from the UFU, the insurer (ATC), will be in contact with you in order to access the names of the family members you want covered to ensure they receive member benefits. ATC will then aim to register and pay for your Ambulance Victoria membership within 5 days.

Ambulance Victoria benefits will commence from 5pm the day after receipt of payment.

An Ambulance Victoria information pack and membership card will be sent to your postal address
within 5-10 business days. This will include the date your Ambulance Victoria membership commenced.
NOTE: A 14-day qualifying period exists for emergency transport resulting from a pre-existing
medical condition and all non-emergency transport for new and reinstated members.

EXISTING AMBULANCE VICTORIA MEMBERS
Existing Ambulance Victoria members should maintain your cover and renew a 12-month subscription before expiry.

Send your receipt together with your banking details to ATC via ufuforms@atcis.com.au and they will arrange for reimbursement. At that time you will also be reimbursed for the period of cover you paid for since signing with Protect.

Initial reimbursement example:

If you have 6 months left of your Ambulance Victoria membership, renew a family membership before expiry for 12 months at a cost of $94.35. You will be reimbursed at that time for $94.35 plus the six months of lead up time cover which cost you $47.17. A total of $141.52 will be reimbursed to you.

Further assistance: If you currently have a 3 or 5 year membership, or have any further queries, please contact a Protect Field Officer.

Contact ATC

If you do not currently have an Ambulance Victoria membership, please call ATC Insurance Solutions as soon as possible so that they can sign you up for a membership. You will not have an Ambulance Victoria membership in place until you contact ATC Insurance and a membership is taken out on your behalf. Any ambulance costs you incur prior to being registered with Ambulance Victoria will be at your own cost.

Protect administers insurance for ATC Insurance Solutions

ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au

Send in your receipt

If you already have an Ambulance Victoria membership in place, please send your receipt and bank account details to ATC via the UFU Forms email address: 

ufuforms@atcis.com.au.

Protect administers insurance for ATC Insurance Solutions

ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au

Log in to your Ambulance Victoria account

If you are having trouble locating your Ambulance Victoria receipt, you can access it via your online account. Simply log on and click on ‘My Communications’ tab. All your past receipts can be found there.

Payment details & end date of membership

Your receipt should be a copy of the one received from Ambulance Victoria upon payment. It will have a receipt number, the amount you paid and the start and end date of your membership.

Please note that renewals, direct debit confirmation letters, or bank statements are not accepted.

No, it will remain your responsibility

You will need to renew and pay your Ambulance Victoria membership on an ongoing basis.

ATC will however reimburse you on an annual basis for your Ambulance Victoria membership. All you have to do is send ATC a copy of your Ambulance Victoria receipt with your banking details to the email address set up for UFU forms:

ufuforms@atcis.com.au

Phone 1300 344 249

Phone 1300 344 249

Call Protect Counselling on 1300 725 881 (free call) for immediate access to our independent counselling service. 

The service operates Australia-wide, 24 hours a day, 7 days a week and is available to Protect employers, workers and their immediate family, irrespective of your industry via a free phone service. Free face-to-face sessions at an independent location are also available, as well as on-site counselling services in response to emergency situations.

Yes

Yes

Protect Counselling is available to all immediate family members: 1300 725 881

Your family may also make free use of the Hunterlink online ‘Counselling Portal’ for access to self-assessment tools, information on work-related, personal and mental well-being matters.

Login with the password: Protect

Over the phone or face-to-face

Counselling is provided by trained professionals both over the phone and through face-to-face sessions. Male and female counsellors are available and this free, confidential service is available 24 hours a day, 7 days a week and is accessible Australia-wide.

Face-to-face sessions can be arranged near you. Protect Counselling has access to more than 170 qualified professionals throughout Australia, including regional centres.

No referral required

You do not need a referral to access Protect counselling. There is no wait time and every call is answered by a professional counsellor.

The App Store

For Apple users:

Google Play

For Android users:

It's a handy tool for worker members

It's a handy tool for worker members

Keep track of your account

The Protect App can be found on Google Play and at the App Store. It's a tool for workers that lets you keep on top of your account. It's especially handy for those with a severance account because the simplest way to lodge an initial claim is through the App. 

  • Check your current account balance
  • Track employer contributions, paid or outstanding
  • View your employment history
  • Lodge an initial severance claim
  • View your severance claims history
  • Display your membership card
  • Change your account password
  • Check the latest Protect and industry news
  • View and update personal contact details
  • Contact us

You need to register before first use so give the Member Services Team a call on 1300 344 249 to get you set up with a password.

Our members put their quality and quantity of life on the line to protect the community. Professional firefighters deserve financial assistance & compensation in their time of need. 

Peter Marshall
UFU Secretary

Dedicated Counselling Phone Number

Free call 1300 725 881

Protect counselling is a free confidential service for individuals seeking support, as well as employers and workers wanting advice on the best method to assist colleagues dealing with a range of concerns:

SUICIDE PREVENTION
SUICIDE PREVENTION
GAMBLING PROBLEMS
GAMBLING PROBLEMS
BULLYING & HARASSMENT
BULLYING & HARASSMENT
Depression & Anxiety
Depression & Anxiety
RELATIONSHIP ISSUES
RELATIONSHIP ISSUES
SOCIAL ISOLATION
SOCIAL ISOLATION
FINANCIAL PROBLEMS
FINANCIAL PROBLEMS
SUBSTANCE ABUSE & ALCOHOL ADDICTION
SUBSTANCE ABUSE & ALCOHOL ADDICTION
STRESS & PRESSURE AT WORK
STRESS & PRESSURE AT WORK

For further support contact

item.Title

Protect
Field Officer

Craig Johnston
0400 671 274
cjohnston@protect.net.au

item.Title

PRotect
Field Officer

Brett Buckingham
0448 027 200
bbuckingham@protect.net.au

item.Title

Industrial Compliance Coordinator
Glenn Janes
0419 556 571
gjanes@protect.net.au

item.Title

Field Team & Industry Liaison Manager
Gary Robb
0458 602 155
grobb@protect.net.au