Find information for firefighter members on on this page. Access the policy brochure that details your income protection, how to make a claim information and additional resoiurces such as your authorisation form. New members should register for online account access by generating a password via the workers portal and then download the Protect App to keep track of your account 24/7.
Forms & brochures
IP brochure
Find the income protection policy brochure applicable to Fire Rescue workers choosing Protect's policy. It provides detail on the insurance benefits your allowance pays for.
Download
PLEASE NOTE: To be insured by ATC through Protect, NZ and Vic Fire Rescue workers must complete the appropriate authority and declaration below:
Counselling details
Download a counselling brochure for the lunch room and pop the number in your phone: AU 1300 725 881 NZ 0800 449 981. Members and their families can use the confidential service for any personal or work related matter.
Download
Income Protection Claim Forms
Protect administers insurance products for ATC Insurance Solutions. Once your claim form is complete keep a copy and deliver the original to:
ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au
New Zealand Claim Forms
Here to help
Sections of your claim form will need to be completed by you and others by your employer or medical practitioner. If you strike a hurdle, don't be shy in giving us a call. The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible.
(Pictured L-R) Field Officers: Glenn, Gary, Steve, Brett, Joyce, Craig & John can be contacted via our Member Services Team on AU 1300 344 249 | NZ 0800 300 166. You can also leave a message for any one of them through their direct contacts linked below.
Frequently asked questions
Online
Fire Rescue Victoria workers wishing to be insured by ATC through Protect from 1 January 2023, should complete the online declaration form linked here:
ONLINE AUTHORITY AND DECLARATION FORM
Further assistance: If you have any queries about signing for the Protect/ATC policy, please contact a Protect Field Officer
Download IP claim forms here
Australian Claim Forms
- Injury and Sickness Claim Form
- Accidental Dental Injury Claim Form
- Broken Bone Claim Form
- Accidental Death Claim Form
- Funeral Benefit Claim Form
New Zealand Claim Forms
For further claim information visit our Claim page
Protect administers insurance products for ATC Insurance Solutions. Once your claim form is complete keep a copy and deliver the original to:
ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au
Download a claim form
Protect administers insurance products for ATC Insurance Solutions. You can go directly to the ATC site for comprehensive information about claiming, or simply access the relevant claim form here:
-
Australian Claim Forms
- Injury and Sickness Claim Form
- Accidental Dental Injury Claim Form
- Broken Bone Claim Form
- Accidental Death Claim Form
- Funeral Benefit Claim Form
New Zealand Claim Forms
For further claiming information vist the Claim page.
Lodge your claim form
Once completed, keep a copy and deliver the original to:
ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au
Here to help
Sections of your claim form will need to be completed by you and others by your employer or medical practitioner. If you strike a hurdle, don't be shy in giving us a call. The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. Officers can visit you at home, at work, or at the hospital if need be, to assist you with your claim.
(Pictured L-R) Field Officers: Steve, Brett, Joyce, Gary, Craig, John & Glenn can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.
The Protect Field Team
The Protect Field Team are independent of the insurer and work with members to ensure claims progress as smoothly as possible. (Pictured L-R) Field Officers: Glenn, Gary, Steve, Brett, Joyce, Craig & John can be contacted via our Member Services Team on 1300 344 249. You can also leave a message for any one of them through their direct contacts linked below.
Income protection brochures are available by industry
Copies of Protect Injury and Sickness Wording and Product Disclosure Statements (PDS) can be requested from ATC Insurance Solutions.
Accidental dental injury that occurs outside of work
Members with Protect's income protection insurance cover, and their dependent family members, are covered for accidental dental injuries that occur outside of work however, cover is not provided for normal maintenance of dental health. Up to four claims per family are permitted each year.
Claim forms are available at our Claim page.
What happens if I suffer a dental injury at work?
Workers compensation provides protection for work-related injuries.
For more comprehensive information on your dental cover please download your industry income protection brochure, available above or from your industry page, or speak to one of our Field Officers.
Additional benefits
Protect Extra Cover provides additional insurance benefits exclusive to financial members of the union policy holder.
These benefits may include:
- extended cover
- family ambulance cover
- increased funeral expenses
- emergency home help
- domestic assistance
- chauffeur plan
Union members should check their policy brochure to see if any of these benefits apply.
Copies of Protect Injury and Sickness Wording and Product Disclosure Statements (PDS) can be requested from ATC Insurance Solutions.
Check your policy
Download
Electrical, Rail & Lift
Standard Injury & Sickness Cover
Fire Rescue
Firefighter Injury & Illness Cover
Metals
Maritime
Maritime Injury & Illness Cover
Civil Construction
From the insurer
Copies of Protect Injury and Sickness Wording and Product Disclosure Statements (PDS) can be requested from ATC Insurance Solutions.
Firefighter IP is reimbursed and not tax deductible
The Fair Work Order to provide Victorian firefighters with income protection insurance dictates that income protection premiums are deducted from fire rescue workers post tax earnings and simultaneously reimbursed via payroll for the same amount.
To take up Protect income protection, firefighters complete an authority form that advises the details of their insurance coverage.
For further information regarding the firefighter policy, please contact a Protect Field Officer.
Family Ambulance Victoria membership
An Ambulance Victoria family membership covers you, your partner and dependent children who live under the same roof. Membership gives you protection against the cost of world-class emergency treatment and transport services. Specifically, it includes:
- All emergency road ambulance transport
- All MICA (Mobile Intensive Care Ambulance) attendance and treatment
- All emergency air ambulance and clinically necessary non-emergency air ambulance
- All ambulance treatment when transport is not required
- All clinically necessary non-emergency patient transport.
Even if travelling interstate, you receive the same level of cover for ambulance treatment and transport services that you would receive if you had been in Victoria.
Further information:
Contact Ambulance Victoria for further details about your cover including exclusions, TAC accidents and overseas travel information.
Phone: 1300 366 141
Email: membership@ambulance.vic.gov.au
Website: www.ambulance.vic.gov.au
Send your receipt to Protect's insurer ATC Insurance Solutions
NEW AMBULANCE VICTORIA MEMBERS
If you have Protect's Fire Rescue Injury and Illness Cover, you are eligible for family Ambulance Victoria membership reimbursement:
- Purchase a 12-month family membership via Ambulance Victoria
- Send your receipt and your banking details to Protect's insurer, ATC Insurance Solutions via email: FRforms@protect.net.au
- The full membership amount will be reimbursed to you.
Each year when renewing your membership you should follow the same process for reimbursement.
EXISTING AMBULANCE VICTORIA MEMBERS
If you already hold Ambulance Victoria membership:
- Maintain your cover and renew a 12 month Ambulance Victoria membership before expiry
- Send your receipt together with your banking details to ATC via FRforms@protect.net.au for prompt reimbursement
- You will also be reimbursed for the period of cover you paid for since signing with Protect
Initial reimbursement example:
If you have 6 months left of your exsisiting Ambulance Victoria membership, renew a family membership before expiry for 12 months at a cost of $96.70. You will be reimbursed at that time for $96.70 plus the six months of lead up time cover which cost you $48.35. A total of $145.05 will be reimbursed to you.
Further assistance: If you currently have a 3 or 5 year membership, or have any further queries, please contact a Protect Field Officer.
Send in your receipt
Protect Fire Rescue members with an Ambulance Victoria membership in place, should send your receipt and bank account details to ATC Insurance Solutions via the Fire Rescue Forms email address:
Protect administers insurance for ATC Insurance Solutions
ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Freecall: 1800 994 694
Email: info@atcis.com.au
Log in to your Ambulance Victoria account
If you are having trouble locating your Ambulance Victoria receipt, you can access a copy via your online account. Simply log on and click on ‘My Communications’ tab. All your past receipts can be found there.
If you can't log in to your account to access your receipt, contact Ambulance Victoria:
Phone: 1300 366 141 (Mon-Fri 8am – 8pm & Sat 9am – 5pm)
Email: membership@ambulance.vic.gov.au
Payment details & end date of membership
Your receipt should be a copy of the one you received from Ambulance Victoria after you made payment. It will have a receipt number, the amount you paid and the start and end date of your membership.
Please note that renewals, direct debit confirmation letters, or bank statements are not accepted.
Where do I send my receipt?
Send a copy of your Ambulance Victoria receipt with your banking details to ATC Insurance Solutions using the email address set up for Fire Rescue forms:
No, it will remain your responsibility
Protect Fire Rescue workers eligible for ambulance cover need to renew and pay your Ambulance Victoria membership on an ongoing basis.
ATC Insurance Solutions will reimburse you each year for your Ambulance Victoria membership. All you have to do is send ATC a copy of your Ambulance Victoria receipt with your banking details to the email address set up for UFU forms:
Phone 1300 725 881
Call Protect Counselling on 1300 725 881 (free call) for immediate access to our independent counselling service.
The service operates Australia-wide, 24 hours a day, 7 days a week and is available to Protect employers, workers and their immediate family, irrespective of your industry via a free phone service. Free face-to-face sessions at an independent location, as well as on-site counselling services in response to emergency situations are also available.
Yes
Protect Counselling is available to all immediate family members: 1300 725 881
Your family may also make free use of the Hunterlink online ‘Counselling Portal’ for access to self-assessment tools, information on work-related, personal and mental well-being matters.
Login with the password: Protect
Over the phone, online or in person
Counselling is provided by trained professionals and is offered over the phone, online or through face-to-face sessions (dependent on any COVID restrictions at the time). Male and female counsellors are available and this free, confidential service is available 24 hours a day, 7 days a week, accessible Australia-wide.
Face-to-face sessions can be arranged near you. Protect Counselling has access to more than 170 qualified professionals throughout Australia, including regional centres.
No referral required
You do not need a referral to access Protect counselling. There is no wait time and every call is answered by a professional counsellor.
Counselling portal
Members can access the Hunterlink online ‘Counselling Portal’ for access to self-assessment tools, information on work-related, personal and mental well-being matters.
Login with the password: Protect
Please note - the portal is part of Protect’s overall counselling service offering, however we strongly encourage you to call 1300 725 881 (free call) as your first priority.
Download
Dealing with a pandemic
Hunterlink resources related to the COVID-19 pandemic:
Download
- Help with anxiety
- Mindest shift during pandemic
- Working from home
- Managing a team working from home
- The discomfort you are feeling is grief
Aussie links
Australian Apple users:
Australian Android users:
New Zealand link
New Zealand Apple users:
It's a handy tool for worker members
The App is a tool to assist workers manage their Protect account. It's especially handy for those with a severance account, you can lodge a claim in seconds using the App.
- Check your account balance
- Display your membership card
- Track employer contributions, paid or outstanding
- Lodge a severance claim
- Access IP claim forms
- View your severance claims history
- Update your account password or contact details
- Contact us or check the latest Protect news
Once your have been registered as Protect member and provided a membership number, you may use the App to generate a password and start using our online services. Simply select the 'new to Protect' link and follow the prompts.
Download the Aussie Protect App:
. 
Download the New Zealand Protect App:
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Select the link to reset your password
You can use the 'forgotten password' feature on the App or via the workers portal to reset your password.
- Select the 'forgot password' link.
- Enter your membership number or the email address we have on file for you.
- For security purposes you will be sent a verification code if using the App. Enter the code when directed and you may then reset your password. If you're using the workers portal you will be sent a link to complete the update process.
Having trouble?
If you don't know your membership number, or we do not have your correct contact details, you will not be able to make use of the 'forgot password' feature on either the Protect App or workers portal. Instead, please email or use the 'contact us form' to request access to your online account.
USE the App:
- Download the Protect Services App
Australian links: App Store and Google Play
New Zealnad link: App Store - Select ‘new to Protect’
Follow the prompts to verify your contact details and set yourself a password.
Two factor authentication (2FA) is enabled. The App will send you a unique one-time passcode via text message to complete login. 2FA will then be required for all future App access. Facial recognition is also enabled and will avoid repeated password entry requirements.
or... USE the workers portal:
- Jump online
Once you have been provided your membership number, new members should visit the workers portal, accessible via the yellow worker login button on every page of this website.
- Select ‘Register for online access’
Follow the prompts to verify your contact details and set yourself a password. Please allow up to ten minutes for your password to be registered on our system. You may then log in to manage your account.
What if I have already had access and have forgotten my password?
Both the App and workers portal have a ‘forgotten password’ feature that you can use to reset your access at your convenience.
How many passwordS will I need?
Just one. Once you have set yourself a new password, your login details will work for both the App and workers portal.
Why can't I generate a password?
Unless we have your correct date of birth and contact details including email address and mobile number, the generate password feature will not be useful to you. If you have any difficulty please call us on 1300 344 249.
AU & NZ Counselling Phone Numbers
Protect counselling is a free confidential service for individuals seeking support, as well as employers and workers wanting advice on the best method to assist colleagues dealing with a range of concerns:
Protect
Field Officer
Craig Johnston
0400 671 274 AU
(04) 280 6605 NZ
cjohnston@protect.net.au
Field Team & Industry
Liaison Manager
Gary Robb
0458 602 155 AU
(04) 280 6608 NZ
grobb@protect.net.au
ATC NAtional Manager Unions
Stephanie Nielsen
0409 096 669
Stephanien@atcis.com.au