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Contact Us 1300 344 249

Protect office closure - service continues

Due to measures implemented by the Victorian Premier to combat the spread of COVID-19 coronavirus, the Protect office in North Melbourne closed Tuesday 24 March. It is not essential for us to operate from the premises, service continues with staff working from home.

The following arrangements are in place to continue support for Protect members:

Stay in touch

Website: Use our website to:

App: Use the smartphone App to:

  • check your severance balance
  • lodge a severance claim
  • view income protection contributions
  • Update your contact details

Email: Enquiries can be sent via info@protect.net.au

Phone: 1300 344 249

Office phone numbers for Field Officers have been directed to their mobiles.

Mail: Physical mail addressed to PO Box 482 North Melbourne 3051, will be redirected and therefore will slow response times. We advise that you send hard copy mail as a last resort. If you have difficulty using electronic communication, please give us a call on 1300 344 249.

More information on coronavirus and your account:

Free confidential counselling 1300 725 881

Protect Counselling continues to operate via phone and online services however face to face sessions have ceased for the time being.

The service operates Australia-wide, 24 hours a day, 7 days a week and is available to Protect employers, workers and their immediate family, irrespective of your industry. 

Dedicated Counselling Phone Number

Free call 1300 725 881

Protect counselling is a free confidential service for individuals seeking support, as well as employers and workers wanting advice on the best method to assist colleagues dealing with a range of concerns:

SUICIDE PREVENTION
SUICIDE PREVENTION
GAMBLING PROBLEMS
GAMBLING PROBLEMS
BULLYING & HARASSMENT
BULLYING & HARASSMENT
Depression & Anxiety
Depression & Anxiety
RELATIONSHIP ISSUES
RELATIONSHIP ISSUES
SOCIAL ISOLATION
SOCIAL ISOLATION
FINANCIAL PROBLEMS
FINANCIAL PROBLEMS
SUBSTANCE ABUSE & ALCOHOL ADDICTION
SUBSTANCE ABUSE & ALCOHOL ADDICTION
STRESS & PRESSURE AT WORK
STRESS & PRESSURE AT WORK
Published Saturday 23 May, 2020