On Monday 30 November, we began the transition to return to the office after working from home since March due to COVID-19 restrictions. There is now a skeleton staff available onsite however, before visiting we request that you call us on 1300 344 249 to arrange an appointment, so that we can best assist you.
Protect office closure - service continues
Due to measures implemented by the Victorian Premier to combat the spread of COVID-19 coronavirus, the Protect office in North Melbourne closed Tuesday 24 March. It is not essential for us to operate from the premises, service continues with staff working from home.
The following arrangements are in place to continue support for Protect members:
Stay in touch
Website: Use our website to:
- check for latest news
- log in to your account to check your severance balance
- log in to lodge a severance claim
- apply for a hardship payment
- Download income protection claim forms
- Use the 'contact us' form
App: Use the smartphone App to:
- check your severance balance
- lodge a severance claim
- view income protection contributions
- Update your contact details
Email: Enquiries can be sent via firstname.lastname@example.org
Phone: 1300 344 249
Office phone numbers for Field Officers have been directed to their mobiles.
Mail: Physical mail addressed to PO Box 482 North Melbourne 3051, will be redirected and therefore will slow response times. We advise that you send hard copy mail as a last resort. If you have difficulty using electronic communication, please give us a call on 1300 344 249.
More information on coronavirus and your account:
Free confidential counselling 1300 725 881
Protect Counselling continues to operate via phone and online services however face to face sessions have ceased for the time being.
The service operates Australia-wide, 24 hours a day, 7 days a week and is available to Protect employers, workers and their immediate family, irrespective of your industry.
Dedicated Counselling Phone Number
Protect counselling is a free confidential service for individuals seeking support, as well as employers and workers wanting advice on the best method to assist colleagues dealing with a range of concerns: