Protect office closure - service continues
Due to measures implemented by the Victorian Premier to combat the spread of COVID-19 coronavirus, the Protect office in North Melbourne closed Tuesday 24 March. It is not essential for us to operate from the premises, service continues with staff working from home.
The following arrangements are in place to continue support for Protect members:
Stay in touch
Website: Use our website to:
- check for latest news
- log in to your account to check your severance balance
- log in to lodge a severance claim
- apply for a hardship payment
- Download income protection claim forms
- Use the 'contact us' form
App: Use the smartphone App to:
- check your severance balance
- lodge a severance claim
- view income protection contributions
- Update your contact details
Email: Enquiries can be sent via firstname.lastname@example.org
Phone: 1300 344 249
All calls are going to voice mail monitored by staff offsite. Your call will be returned within half a business day. We are experiencing a large number of calls so if you are able to email through your query, please do so.
Office phone numbers for Field Officers have been directed to their mobiles.
Mail: Physical mail addressed to PO Box 482 North Melbourne 3051, will be redirected and therefore will slow response times. We advise that you use contact via mail as a last resort.
More information on coronavirus and your account:
Free confidential counselling 1300 725 881
Protect Counselling continues to operate via phone and online services however face to face sessions have ceased for the time being.
The service operates Australia-wide, 24 hours a day, 7 days a week and is available to Protect employers, workers and their immediate family, irrespective of your industry.
Dedicated Counselling Phone Number
Protect counselling is a free confidential service for individuals seeking support, as well as employers and workers wanting advice on the best method to assist colleagues dealing with a range of concerns: