Service will continue throughout any office closure period
Protect has the capacity to work completely remotely. The following arrangements are in place to continue support for Protect members if we are once again forced to close the office due to COVID-19 restrictions:
Stay in touch
Website: Use our website to:
- check for latest news
- log in to your account to check your severance balance
- log in to lodge a severance claim
- apply for a hardship payment
- Download income protection claim forms
- Use the 'contact us' form
App: Use the smartphone App to:
- check your severance balance
- lodge a severance claim
- view income protection contributions
- Update your contact details
Email: Enquiries can be sent via email@example.com
Phone: 1300 344 249
Office phone numbers for Field Officers will be directed to their mobiles.
Mail: Physical mail addressed to PO Box 482 North Melbourne 3051, will be redirected and therefore will slow response times. We advise that you send hard copy mail as a last resort. If you have difficulty using electronic communication, please give us a call on 1300 344 249.
More information on coronavirus and your account:
Free confidential counselling 1300 725 881
Protect Counselling will continue via phone and online services however face to face sessions may cease during COVID restrictions. Operating Australia-wide, 24 hours a day, 7 days a week, counselling is available to all Protect employers, workers and their immediate family, irrespective of your industry.
Dedicated Counselling Phone Number
Protect counselling is a free confidential service for individuals seeking support, as well as employers and workers wanting advice on the best method to assist colleagues dealing with a range of concerns: